Resourceful, meticulous accounting professional with over 5 years of experience in strategic problem-solving, customer relationship management, financial reconciliations, general ledger accounting and financial management. Team player with strong technical proficiency and commitment to accuracy in financial data entry and recordkeeping. Forward-thinking leader seeking to leverage background into accounting role with an established organization.
Overview
10
10
years of professional experience
Work History
Doctor Compensation Analyst
Specialty 1 Partners
Houston, TX
07.2022 - 09.2023
Made salary compensation recommendations based upon in-depth research on current job trends with effective communication and personal accessibility.
Helped to manage compensation plan administration, including bonuses and cash incentives for home offices by running financial reports, analyzing data, and producing higher results.
Kept abreast of all federal regulations affecting compensation structures, including Department of Labor's Fair Labor Standards Act.
Worked closely with recruiting personnel to put together appropriate compensation packages for employees.
Responded to employee inquiries regarding payroll and timekeeping.
Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
Processed and issued paychecks and earnings statements.
Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
Accounts Payable Analyst
Robert Half Accountemps Specialty 1 Partners
Houston, TX
04.2022 - 12.2022
Provided prompt and professional responses to vendor account balance inquiries and rush payment processing requests.
Processed vendor payments using accounting software and mobile deposit technology to achieve timely funds transfer.
Assessed and resolved discrepancies in account balances for timely resolution of accounting errors and correction before issuance of vendor invoices.
Maintained electronic records of over 1000+ vendor invoices and payments, implementing company record retention and deletion policy.
Participated in quality assurance and continuous improvement studies, documenting standard operating procedures and policies and recommending adjustments to streamline workflow.
Audited expense reports prepared by Payroll using 14 different types of PMS systems to verify report accuracy against vendor-submitted invoices.
Processed customer payments and set up payment plans.
Resolved vendor and employee inquiries about invoices and purchases quickly through research.
Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
Assisted in the preparation of budgets by providing accurate forecasting information.
Accounts Payable Analyst
Sysco Corporation
Houston, TX
06.2021 - 12.2021
Provided prompt and professional responses to vendor account balance inquiries and rush payment processing requests.
Maintained electronic records of over 500+ vendor invoices and payments, implementing company record retention and deletion policy.
Prepared ACH payment schedules and paper checks to provide timely compensation to over 300 company employees and contractors.
Participated in quality assurance and continuous improvement studies, documenting standard operating procedures and policies and recommending adjustments to streamline workflow.
Audited expense reports prepared by UMS using Microsoft Excel to verify report accuracy against vendor-submitted invoices.
Wrote quarterly reports summarizing accounts payable activity for review by administrative and executive officials.
Executed wire transfers to local and international vendors, scheduled ACH transactions and prepared batch checks for mailing to average 500+ vendors monthly.
Accounts Payable Clerk
Staffmark Waste Management
Houston, TX
09.2019 - 12.2020
Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Verified vendor accounts by reviewing documentation, rectifying issues and contacting accountholders.
Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Expedited payments by verifying accuracy and currency of vendor information.
Facilitated payment of invoices due by sending bill reminders and contacting clients.
Created receiving reports and updated vendor balance sheets to record accounts payable.
Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Client Care Operations Specialist
AIG
Houston, TX
07.2018 - 07.2019
Excelled while maintaining 100% average for Customer Service experience with our new "Magic" implementation.
Cultivated strong analytical and problem solving skills during constant company changes and implementations.
Provided excellent computer skills with the ability to work simultaneously in multiple screens at one time.
Maintained awareness of latest legislative changes that may affect financial planning.
Proficient in MS Word, Excel, File Sharing (e.g., Drop Box) and advanced internet search techniques.
Analyzed risk tolerance and investment timeliness for clients profiles.
Account/ Scheduling Coordinator
Bartech Group Phillips 66
Houston, TX
03.2018 - 06.2018
Handled difficult conversations with customers regarding order issues and complaints.
Product supply and delivery, order entry, customer issues, and invoicing.
Actively worked with other departments inside and outside Base Oil, that impact customer satisfaction and optimization of supply chain efficiencies.
Coordinated with internal partners to resolve value chain issues, including P66 plants, Product Management, Sales, Transportation, and Finance.
Outlined production commitments and timetables using sales forecast information.
Resolved material and manpower shortage problems quickly and efficiently.
Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with the company's management team.
Monitored workflow and schedules to ensure timely delivery.
Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
Collaborated with management, sales and engineering to adjust plans and maintain targets.
Customer Care/ Tax Team Specialist
GE Oil & Gas
Houston, TX
05.2017 - 02.2018
Provided support to team members and management on special projects from support and documentation development.
Experienced with accounting systems such as Oracle and SAP.
Consulted with customers regarding banking documents and credit information to ensure the quality of service with reputable clients.
Ensured that all legal entities met filing obligations on timely and accurate basis.
Updated internal filing tracker and uploaded supporting documents to update customer connect (KYC) system Gathered relevant financial information to calculate and ensure relevant intra group pricing of products and services - compliance with GE's transfer pricing policies.
Identified tax-related issues and addressed with management team, suggesting methods for improvement.
Educated clients on complex tax issues by explaining details in understandable terms.
Conducted research on different tax issues and remained up to date on all changes to tax laws.
Maintained up-to-date contact information for each case under review.
Answered questions from taxpayers and assisted individuals with completing tax forms.
Discussed and explained various tax forms with taxpayers.
Examined accounting systems and records to determine appropriateness of methods and controls.
Updated and reconciled accounts payable with purchase orders for accuracy.
Determined best short- and long-term tracking methodology.
Reached out to customers to verify information and follow up on issues.
Supplied detailed tax documentation needed to submit accurate corporate returns.
Human Resoures/Payroll Clerk
Aon Hewitt
The Woodlands, TX
06.2016 - 02.2017
Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity.
Answered employee questions that pertained to health benefits and 401k options in person, over the phone and by email.
Oversaw the benefits enrollment process by answering questions and assisting employees with login details.
Evaluated staff performance at multiple facilities and made recommendations for training improvement.
Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
Managed employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
Constructed leave pay schedules, processed payroll garnishments and worked closely with Baylor bonuses, severances, service awards and special payments.
Administered payroll for employees using ADP.
Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.
Prepared manual checks and initiated direct deposits for employees.
Analyzed accounts to discover discrepancies and resolve all issues promptly.
Verified available hours against listed amounts when calculating leave time.
Calculated accurate wages, including overtime, salary increases and bonuses.
Edited employee banking records when needed.
Processed payroll information for up to 400 employees, including calculating wages and deductions.
Health Benefits Consultant
Mercer
Houston, TX
08.2015 - 11.2015
Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing.
May also make outbound calls.
Asks appropriate questions and serves as a resource of information when attempting to retain existing business.
Developed client-specific recommendations for Mercer Marketplace plans, carriers/ vendors and other key platform attributes.
Support financial analysis and revie including underwriting, data analytics, and partnership with actuaries to support funding analysis.
Assemble and analyze vendor proposals into side-by-side comparisons of design and pricing components.
Teller
Wells Fargo Bank
Houston, TX
12.2014 - 03.2015
Maintained and balanced cash drawers.
Cross-sold bank products and services for Wells Fargo partners.
Processed customer transactions within established guidelines.
Identified and made sells referrals.
Conducted duties that included merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Balanced daily cash deposits and vault inventory with zero error rate.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Supplied tellers with coin and currency as needed.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Telephone Banker
JP Morgan Chase Bank
Houston, TX
04.2013 - 07.2014
Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Verified amounts and integrity of every check or funds transfer.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Handled a portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
Advised customers on bank products, services and financial planning options.
Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.