Danielle Hoy
Indianapolis,IN
Summary
The last four years have been dedicated to supporting Driven Data, a high growth tech SaaS startup, through multiple funding rounds ultimately leading to an exit after closing down operations. Organized, dependable and successful at managing multiple priorities with a high degree of accuracy and a positive attitude. Willing to take on added responsibilities in changing situations to handle what needs to be done to meet team goals.
Overview
6
6
years of professional experience
Work History
Executive Assistant
Jon Berna, LLC
07.2022 - 06.2023
- After sale of Driven Data, worked with former CEO to finish last details including state tax issues, insurance, paper files, and bank accounts.
- Worked to set up new LLC.
- Handled confidential and sensitive information with discretion.
- Filed paperwork and organized computer-based information.
- Managed incoming and outgoing correspondence, mail, and email.
- Used QuickBooks to handle monthly expenses and assist in collecting information for taxes with monthly revenue of $30K.
Office Manager/Executive Assistant
Driven Data Technology, Inc.
07.2019 - 05.2022
- Set up and scaled operations from 8 to 50 employees and managed all new employee onboarding.
- Established accounts receivable department with 99% collection rate and managed client relationships.
- Worked in Quickbooks to send late notices and record check and credit card payments.
- Maintained positive customer relations by solving problems promptly and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw remote office inventory activities by ordering office equipment and supplies for remote employees and coordinating return of items saving money. Managed inventory of 30 plus computers and other items.
- Planned in-person and remote company events including lodging, meals, vehicles, plane tickets, and reimbursements.
- Processed travel expenses and reimbursements for company.
- Managed credit card expenditures and categorized expenses.
- Managed financial aspects of advertising in Facebook, Google, and Microsoft Bing.
- Provide monthly statements to clients for advertising spend.
- Worked with executive team to initiate new projects and assist in building company policies.
- Worked with Microsoft Teams, Zoom, Quickbooks, HubSpot, Microsoft Word and Excel
Customer Service Specialist
Stor-All Storage
11.2018 - 07.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Increased on time payments with auto pay and updated contact information to facilitate prompt payment.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced nonpaying rental spaces by 58%.
- Managed overdue payments and payment plans from clients to establish good cash flow.
Temporary Leasing Agent
Moore Reports
11.2017 - 08.2018
- Worked at various apartment communities as temporary leasing agent by managing phones and greeting residents.
- Organized office spaces and managed upwards of 100 packages daily.
- Showed property to prospective residents and managed application process. Maintained contact information in computer system.
- Complied with Fair Housing standards.
Education
Bachelor of Arts - Communications
Purdue University
West Lafayette, IN12.2001
Skills
- Administration Management
- Travel Arrangement Coordination
- Office Equipment and Inventory
- Company Event Coordination
- Mail Processing
- AR/AP
- Maintain Electronic and Paper Filing Systems
- Conflict Management
Additional Information
The Nature School of Central Indiana PTO, President and Treasurer, August 2021-present
- Created PTO at newly established school including financial items and state documents.
- Ran PTO meetings in person and via Zoom.
- Organized fundraising activities for the school and maintained budget of $8,000.
- Coordinated parent and teacher volunteers.
References
Email to schedule a call.
Jon Berna, CEO of Jon Berna, LLC, JonathanBerna@hotmail.com
Timeline
Executive Assistant
Jon Berna, LLC
07.2022 - 06.2023
Office Manager/Executive Assistant
Driven Data Technology, Inc.
07.2019 - 05.2022
Customer Service Specialist
Stor-All Storage
11.2018 - 07.2019
Temporary Leasing Agent
Moore Reports
11.2017 - 08.2018
Bachelor of Arts - Communications
Purdue University
Similar Profiles
Brandon HuffBrandon Huff
Director of Marketing Operations at Jon-Don, LLCDirector of Marketing Operations at Jon-Don, LLC
Jonathan JenkinsJonathan Jenkins
Real Estate Broker, Investment Strategist, & Advisor at Jon Jenkins, LLCReal Estate Broker, Investment Strategist, & Advisor at Jon Jenkins, LLC
Jonathan LargeJonathan Large
Owner at Jon wesleys llcOwner at Jon wesleys llc