Danielle Iser
La Porte,TX
Summary
Motivated individual with experience in customer service and sales with a proven track record at AWC, INC. Excelling in roles from Receptionist to Warehouse Administrator to Customer Service Representative. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced in building customer relationships and understanding customer needs. Demonstrated commitment to continuous improvement and training, positions me as a valuable asset to any team.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
AWC, INC.
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
Warehouse Administrator
AWC, INC
04.2018 - Current
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Expedited resolutions of shipping errors and packaging mistakes.
- Conducted research to address shipping errors and packaging mistakes.
- Conducted inventory audits with 100% accuracy following company procedures.
- Entered Returns for non-conforming inventory.
Receptionist
AWC, Inc.
06.2014 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Supported various administrative duties by proofreading, transcribing and invoicing.
Education
High School Diploma -
Stephen F Austin
Houston, TX06.2012
Skills
- Continuous Improvements
- Training
- Materials Monitoring
- Delegating Work
- Collaborative Team Work
- Verbal and Written Communication
- Reporting
- Customer care
- Multitasking
- Information Gathering
Timeline
Customer Service Representative
AWC, INC.
05.2023 - Current
Warehouse Administrator
AWC, INC
04.2018 - Current
Receptionist
AWC, Inc.
06.2014 - 04.2018
High School Diploma -
Stephen F Austin
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