DANIELLE MERCADO
Massage Therapist\Driver
Indio,CA
Summary
Experienced leader in the massage therapy industry, with a background as Director of Massage Therapy program, lead Massage Therapist, Receptionist, and Marketing in sales. Confident in excelling in any task with strong attention to detail and creative problem-solving skills. Motivated by continuous learning and growth in a dynamic work environment. Eager to make a meaningful impact and contribute to company success.
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
20
20
years of professional experience
Work History
Driver
Uber And Lyft
09.2023 - Current
- Ensured timely and safe transportation of goods to designated locations.
- Conducted routine vehicle inspections and maintenance checks for optimal performance.
- Navigated diverse routes efficiently, adapting to changing traffic conditions.
- Coordinated with dispatchers to confirm delivery schedules and address concerns.
- Maintained accurate logs of deliveries, mileage, and fuel usage for reporting purposes.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Lead Massage Therapist
Desert Health And Wellness
05.2019 - 02.2024
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Advised athletes on areas of concern causing pain or predisposing to injury, instructing on warm-up and stretching techniques to relieve dysfunction and prevent injury.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect.
- Maintaining 16-32 Massages a week, therapeutic, Sports, Injury, Structural Alignment.
- Led team of massage therapists, ensuring high-quality client care and satisfaction.
- Developed personalized treatment plans tailored to individual client needs and preferences.
- Collaborated with wellness professionals to create holistic wellness programs for clients.
- Built rapport with clients through attentive listening skills, earning trust as their go-to therapist for ongoing care.
- Promoted health and wellness by educating clients on self-care techniques and the benefits of regular massage therapy sessions.
- Strengthened relationships with local businesses to create mutually beneficial partnerships that increased referral traffic.
- Implemented a consistent documentation system for tracking client progress and adjusting treatment plans as needed.
Director of Massage Therapy Program
Mayfield College
11.2016 - 01.2019
- Created Student Clinic so students can practice on outside clientele from the community.
- Set up events for students to maintain practice skills at Eisenhower Medical Center, RV resorts, and Runner Events in Palm Springs.
- Developed and executed comprehensive business plans aligning with corporate objectives and market trends.
- Led cross-functional teams to implement strategic initiatives, driving organizational growth and efficiency.
- Streamlined operational processes, resulting in improved productivity and reduced costs across multiple divisions.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
Lead Massage Therapist
Mcdonald Chiropractic
11.2014 - 11.2017
- Performed 10-30 Massages a week, Clientele of 65 yr old and older
- Trained and mentored junior therapists on techniques and best practices for optimal results.
- Conducted regular assessments of client progress, adjusting treatment strategies as necessary.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Improved overall team performance by leading training sessions for junior massage therapists.
- Implemented reflexology, manipulating feet of patients to relieve symptoms throughout body and restore total-body balance.
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation guidelines and best practices.
- Mentored new massage therapists, fostering professional growth and development within the team.
- Enhanced client retention through exceptional customer service and follow-up communication.
- Developed new treatment protocols to address specific client concerns, leading to improved outcomes and higher satisfaction rates.
Lead Massage Therapist
Knight/Gamble Chipropractic
02.2014 - 11.2014
- Performing 28-30 Massages a Week
- Ensured compliance with health regulations and maintained cleanliness standards in therapy rooms.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Boosted revenue by upselling additional services such as aromatherapy, hot stones, or deep tissue treatments during appointments.
- Reduced workplace stress levels of corporate clients by offering on-site chair massage sessions during company events or meetings.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Certified Massage Therapist
Pain Relief and Wellness Center
02.2013 - 02.2014
- Performed 25/30 Massages a Week
- Educated clients on self-care techniques and wellness practices to support recovery and maintain health benefits.
- Delivered therapeutic massage treatments tailored to individual client needs, enhancing pain relief and wellness.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Researched new massage techniques and treatments.
- Established and implemented massage protocols and procedures.
- Developed customized massage programs to meet unique requirements.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
Licensed Massage Therapist
Steiner TransOcean
06.2008 - 11.2009
- Performed 8 Massages per shift 6 days a week.
Experience in sales of Elimis product line - Maintained cleanliness and organization of treatment rooms and equipment to ensure safety standards.
- Delivered therapeutic massage services to enhance client wellness and relaxation.
- Implemented efficient scheduling systems to optimize appointment flow and reduce wait times.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
Education
Certified - Real Estate
Coachella Valley Adult School
Coachella, CA03-2023
Certified - Massage Therapy
Steiner TransOcean
Harrow, United Kingdom 03-2008
Certified Massage Therapist - Massage Therapy
Arizona School of Massage Therapy
Phoenix, AZ2005
General Studies
Wenatchee Valley College
Wenatchee, WA2002
High School Diploma - High School
Indio High School
Indio, CA2002
Skills
- Achieved 31 hours of practical internship experience
- Effective team contributor
- Passionate and dedicated
- Athletic leadership roles
- Fluent in Spanish
- Time management
- Valid Driver's license
- Customer service
- Problem-solving
- Punctual and reliable
- Flexible schedule
- Safety protocols
- Active listening
- Customer relations
- Problem resolution
- Professional telephone demeanor
- Service upselling
- Travel planning
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Project management
- Team management
- Budget control
- Business administration
- Professionalism
- Professionalism under pressure
- Hospitality and professionalism
- Professionalism and work ethic
- Performance evaluation and monitoring
- Staff training/development
Affiliations
- Personal safety and Social ResponsibilitiesProficiency in Fire Fighting and Fire PreventionPersonal Survival Techniques
- First Aid
- MVP of Basketball 3 years
- MVP of Softball 1 year
- Class Secretary/Treasurer 3yrs
- Most Improved in Volleyball and Cross Country
- CPR-Expired
- Certified Massage Therapist
- Certified Real Estate
Timeline
Driver
Uber And Lyft
09.2023 - Current
Lead Massage Therapist
Desert Health And Wellness
05.2019 - 02.2024
Director of Massage Therapy Program
Mayfield College
11.2016 - 01.2019
Lead Massage Therapist
Mcdonald Chiropractic
11.2014 - 11.2017
Lead Massage Therapist
Knight/Gamble Chipropractic
02.2014 - 11.2014
Certified Massage Therapist
Pain Relief and Wellness Center
02.2013 - 02.2014
Licensed Massage Therapist
Steiner TransOcean
06.2008 - 11.2009
General Studies
Wenatchee Valley College
High School Diploma - High School
Indio High School
Certified - Real Estate
Coachella Valley Adult School
Certified - Massage Therapy
Steiner TransOcean
Certified Massage Therapist - Massage Therapy
Arizona School of Massage Therapy