Danielle J. Metts
Lexington,SC
Summary
Seasoned administrative professional with a well-rounded work history proven to be instrumental in meeting company goals. Recognized by peers and management with "Exceptional" performance reviews for attention to detail and the ability to manage and prioritize multiple job duties while maintaining a professional and friendly disposition. Consistently recognized by Commissioner, Assistant Commissioner and Directors for efficiency, productivity, professionalism, and quality. Internal and external customers, via anonymous surveys, noted expertise, professionalism, urgency, and customer service.
Overview
14
14
years of professional experience
Work History
Household Manager/Caretaker, Microenterprise
Self Employed
11.2016 - Current
- Managed daily living activities, medical appointments/therapies, accounts receivable and payable, errands, and homeschooling.
- Oversaw budget to manage expenditures and control costs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Extended post-operative rehabilitation to improve surgical outcomes and recovery.
- Advertised products online and through traditional avenues to reach target customers.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving problems and calmly responding to shifting priorities.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Procurement Specialist
SC Vocational Rehabilitation Department
10.2013 - 11.2016
- Procured for goods and services for the state office and 29 area offices to include building repairs, CCTV installation and repairs, furniture, office equipment and supplies, machinery, equipment maintenance and repair, and all other supplies and services as needed.
- Coordinated with Buildings and Facilities for the procurement of capital improvement projects as well as communication with involved parties regarding status, goods receipt, and payment.
- Working with Grants and Budgets, expedited blanket purchase orders using appropriate fiscal coding for utilities and other monthly expenses for state and area offices.
- Assisted with the development and implementation of the procurement buyer program that was responsible for training fiscal and procurement specialists on policies and procedures for procurements. This involved the creation of PowerPoints and other literature that composed the procurement training manuals distributed to staff.
- Successfully trained current employees and new hires on new buyer system, policy and procedures, state contracts, and P-Card transactions and continued to support them throughout their procurement duties.
- Maintained a 99% accuracy rate in Accounts Payable for the thousands of goods purchased using NIGP coding, budget coding, and proper documentation.
- Maintained a professional, positive and helpful rapport with vendors and staff.
- Prepared and disseminated department surveys for anonymous feedback with the goal of addressing department deficiencies and recognizing department strengths.
- Performed all other administrative and clerical duties an office requires.
Administrative Team Support
SC Vocational Rehabilitation Department
02.2011 - 10.2013
- Scheduled appointments for new and existing clients for all area office counselors using outlook and the case management system.
- Assisted counselors and clients in establishing eligibility for services by requesting records and procuring for evaluations for diagnosis.
- Upon eligibility, procured for goods and services for clients to include medical appointments/therapies, education/training, clothing and tools, rental assistance, and travel expenses.
- Responsible for coordinating services between client and vendors and documenting all efforts in the case management system.
- Weekly monitoring and documenting minutes with 4 counselors-1200 cases, on how to address each client’s needs through programs and services provided through the agency.
- Cultivated positive relationships with vendors and potential employers for the betterment of clients and communities.
- Organized and maintained current case files to be used by all other staff through case progression.
Administrative Specialist
SC Vocational Rehabilitation Department
04.2010 - 02.2011
- Under the direct supervision of the Procurement Director, organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze, and report on performance.
- Using CPT coding, adjusted purchase orders for state agency allowable fees.
- Reviewed resumes and scheduled interviews with potential employees.
- Compiled and transferred data from the former procurement management system into the new statewide procurement system (SCEIS).
- Distributed mail and performed all other administrative duties conducive to an efficient and successful team.
Education
Associate of Arts - Business
Midlands Technical College
West Columbia, SC08.2016
Skills
- Cross-Department Collaboration
- Data Entry
- Knowledgeable in Microsoft Office
- Decision Making
- Internal and External Customer Service
- Time Management
- Problem Solving
- Calendar Management
- Procedure Implementation
- Vendor Relationship Management
- Purchasing Processes
Timeline
Household Manager/Caretaker, Microenterprise
Self Employed
11.2016 - Current
Procurement Specialist
SC Vocational Rehabilitation Department
10.2013 - 11.2016
Administrative Team Support
SC Vocational Rehabilitation Department
02.2011 - 10.2013
Administrative Specialist
SC Vocational Rehabilitation Department
04.2010 - 02.2011
Associate of Arts - Business
Midlands Technical College