Summary
Overview
Work History
Education
Skills
Otherprofessionalexperience
Timeline
Danielle Rumsey

Danielle Rumsey

Livonia,New York

Summary

Self-motivated and well-organized Manager brings proven leadership, organizational and customer relations skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Independently solves problems and keeps teams on task to handle diverse business requirements. Commended for consistently driving team success through company procedures enforcement and personnel training.

Overview

2025
2025
years of professional experience

Work History

Field Services Planning Coordinator

Technical Safety Services (TSS)
05.2024 - Current
  • Client Communications: Promptly respond to customer requests for quoting and scheduling services in a high volume shared email and by phone
  • Identify, investigate and resolve any customer or technician issues that may arise during service delivery, ensuring seamless operations and customer satisfaction
  • Inventory and Scheduling Oversight: Manage monthly inventory lists, ensuring all items requiring service are scheduled after PO/payment collection
  • Service Coordination: Organize and schedule filed service work orders, prioritizing tasks to ensure the most efficient timeline for service delivery
  • Order Review and Assignment: Review daily field service orders, assign tasks to technicians, and monitor job progress to ensure timely completion
  • Manage the customer database by tracking due and overdue service lists and updating service contracts
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Director of Administration | Office Manager

Benson Enterprises, Inc.
09.2010 - 09.2023
  • Oversaw office administration, bookkeeping and operations, supported personnel, and reported directly to the president/owner
  • Led a team of administrative professionals to ensure smooth daily operations and excellent customer service
  • Collaborated with team to identify problems and implement efficient processes to correct them, as well as opportunities to streamline processes and improve office operations and efficiency.
  • Performed billing review ensuring that on site and travel times were accurate, services completed agreed with proposal, all materials were accounted for and the work order costed under estimated amount
  • Managed invoicing processes including email and phone communications and templates with customers regarding their invoices, researched and provided answers to any questions they had and created credit memos or adjustments, as needed
  • Processed and applied check and credit card payments through QuickBooks and industry specific software along with the daily deposits and researched any discrepancies
  • Established collections process including the emails and scripts that were used based on the number of days past due, in addition to weekly contact to the customers to follow up on outstanding balances
  • Researched and implemented industry specific software transitioning the company from a manual paper based system allowing for a 25% increase in productivity
  • Served as resource and problem solver for team and our customers
  • Planned and executed numerous employee events
  • Worked directly with external company on website re-design and continued updates
  • Managed customer service relations and communications
  • Principal contact for when the owner was out of the office
  • Assisted with Human Resources operations consisting of: interviewing and hiring of assistants, workers compensation, H2B separation letters, sexual harassment training, OSHA reporting and Employee Handbook review and updates
  • Established a yearly Employee Appreciation budget and events to create a culture to attract and retain employees and improve employee engagement
  • Created 30-day Onboarding schedule to successfully train new employees in all areas of the business
  • Provided training to all staff on office procedures and (20+) new hires
  • Designed, ordered, and executed marketing pieces including post cards, email campaigns, social media posts, business cards, and signs
  • Distributed payments to vendors, monitoring discount opportunities and resolving discrepancies with purchase receipts, invoices and payments
  • Processed weekly payroll for over (40) employees using Time Calc software and researched any errors
  • Maintained and ordered all office supplies, forms, and MS Excel tracking logs for various services within the organization
  • Spearheaded initiatives to improve employee morale and workplace culture through recognition programs and special events planning.

Account Manager

SIGMA Marketing Group

Production Manager / Marketing & Direct Mail Coordinator / Sr. Accounts Receivable Specialist

Element K Journals

Education

A.A.S. - Accounting

Monroe Community College

Rochester Institute of Technology

Additional course work

Skills

  • Customer Service
  • Cost Reduction
  • Staff Management
  • Process Improvements
  • Office and Administrative Management
  • Budget Development

Otherprofessionalexperience

  • SIGMA Marketing Group, Account Manager
  • Element K Journals, Production Manager / Marketing & Direct Mail Coordinator / Sr. Accounts Receivable Specialist

Timeline

Field Services Planning Coordinator - Technical Safety Services (TSS)
05.2024 - Current
Director of Administration | Office Manager - Benson Enterprises, Inc.
09.2010 - 09.2023
Account Manager - SIGMA Marketing Group
Production Manager / Marketing & Direct Mail Coordinator / Sr. Accounts Receivable Specialist - Element K Journals
Monroe Community College - A.A.S., Accounting
Rochester Institute of Technology - ,

Similar Profiles

CREATE PROFILE
Danielle Rumsey