Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Danielle Loughlin

Offiice Manager
94-553 Makohilani St. Apt # 1051 Mililani,HI

Summary

Diligent office manager with a track record of improving office procedures. Skilled in resolving conflicts and managing inventory. Known for being reliable and adept at budgeting. Seasoned management professional with 20-plus years of experience enhancing productivity, efficiency, and service excellence across different settings. Trustworthy and ethical leader with organization, technology, and business expertise. Collaborates effectively with diverse teams to achieve operational excellence and superior service. Strong communicator proficient in daily operations, workflow enhancement, and customer satisfaction.

Overview

19
years of professional experience

Work History

Advanced Collision Center

Office Manager
07.2010 - Current

Job overview

  • Full operational office responsibility
  • Liaised with customers and vendors and addressed inquiries, appointment requests and billing questions.
  • Compared vendor prices and negotiated for optimal savings.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Integrated logistic systems into company processes to improve productivity and manage work orders and price changes and monitored daily productivity.
  • Produced spreadsheets for internal needs using Excel.
  • Optimized organizational systems for payment collections, accounts payable/accounts receivable, deposits and record keeping.
  • Oversaw appointment scheduling and itinerary coordination for customers car rentals.
  • Managed owners itinerary and appointments and streamlined scheduling procedures while away on business.
  • Coordinated special projects and managed scheduled changes.
  • Held oversight of office inventory supplies, including ordering and requisitions, stocking and shipment receiving with various parts vendor orders.
  • Received, screened and routed incoming calls. Managed over 50 customer calls per day.
  • Prepared vendor invoices and processed incoming payments.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to appropriate staff members to solve problems timely and effectively, ensuring customer satisfaction.
  • Provided proper scheduling of customers, ensuring timely and effective allocation of resources and calendars.
  • Coordinated and maintained office organization to keep facilities efficient, organized and professional.

Valerie Joseph Boutique

Sales Associate Specialist
07.2007 - 11.2009

Job overview

  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Issued receipts and processed refunds, credits or exchanges.
  • Used POS system to process sales, returns, online orders and gift card activations.

Tommy's Auto Body & Paint

Secretary
02.2005 - 11.2009

Job overview

  • Improved office productivity by simplifying filing processes and systematically arranging documents.
  • Coordinated schedules and booked appointments.
  • Kept precise records of office expenses, aiding in budget planning and cost management initiatives.
  • Crafted polished business correspondence, such as memos, letters, and emails, ensuring precision and promptness.
  • Boosted team efficiency through effective meeting coordination and streamlined agenda planning.
  • Introduced updated office protocols to enhance operational efficiency and minimize clerical mistakes.
  • Managed 30 inbound calls on a multi-line phone system and warmly welcomed callers.

Education

Chaminade University Of Honolulu
Honolulu, HI

BBA from Psychology
10.2024

Mililani High School
Mililani Town, HI

High School Diploma
05.2001

Skills

  • Customer Service
  • Excel
  • QuickBooks
  • Scanning
  • Scheduling
  • Policy and procedure modification
  • Documentation and control
  • Office administration and management
  • Credit and collection contracts
  • Organizational skills
  • Friendly nature
  • Clear oral/written communication
  • Excellent multi-tasking ability
  • Data Management
  • Accounts payable and accounts receivable
  • Workflow planning

Timeline

Office Manager

Advanced Collision Center
07.2010 - Current

Sales Associate Specialist

Valerie Joseph Boutique
07.2007 - 11.2009

Secretary

Tommy's Auto Body & Paint
02.2005 - 11.2009

Chaminade University Of Honolulu

BBA from Psychology

Mililani High School

High School Diploma

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Danielle LoughlinOffiice Manager