Danielle L. Ibarra
Alhambra,CA
Summary
Highly experienced Manager with 10+ years of experience in managing condominiums, apartments, commercial buildings mixed-use buildings, and high-rise buildings. Strong communication skills, organized, with a track record of success. Extensive experience in operations, administration, finance and management, offering both analytical and creative problem-solving. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Senior Property Manager
Jensen Building Services, Inc
Pasadena, CA
01.2016 - Current
- Manage seven apartment buildings and two commercial buildings
- Coordinate daily maintenance crew meetings to ensure all service requests are completed in timely manner
- Manage bookkeeping, accounts payable, and accounts receivable in QuickBooks
- Contact tenant delinquent in payment
- Responsible for preparing statements and invoices for clients in QuickBooks
- Constructed and implemented policies and procedures for site staff of 6
- Responsible for Human Resources for employees including managing health insurance carrier
- Assist in leasing and preparing leases for tenants including applying and keeping track for CPI for current commercial leases
- Maintained occupancy of 97 - 100%, maintained low delinquent rents of less than 2%
- Managed sub-contractors for projects including replacement of building cooling tower over $150,000.00
- Receive and take action on all complaints and service request from tenants in buildings
- Manage all aspects of sub-contractor selection, negotiations, performance and bid approval
- Manage third party services including cleaning, HVAC, plumbing, landscaping, specialty vendors and contracts
- Responsible for all tenant improvements for new tenants to deliver suite completed by move in date
- Responsible for all correspondence to residents
- CAM reports for all tenants
- Investigated and resolved any tenant complaints.
- Maintained building systems by working with maintenance services and supervised repairs.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
Administrative Assistant
Seabreeze Management
Los Angeles, CA
10.2014 - 11.2016
- On site position for 238-unit high-rise building
- Managed front office operations, informed tenants through memos of new developments/events in community
- Answered multiple phone lines and email inquiries from residents, vendors, and board members
- Assist manager with preparing board packet for board meetings
- Responsible for all correspondence to residents
- Responsible to coordinate all move in and move out appointments for residents
- Supervisor of two maintenance engineers, coordinated building maintenance and repair items, and oversaw subcontractors and vendors fulfillment of contract requirements and daily operational activities for properties
- Responded to tenant needs and coordinated with maintenance staff to resolve problems through continuous vendor management
- Oversaw day-to-day building operations; coordinated facility
- Reviewed and approved invoices
- Responsible for removal of violations
- Assisted with all insurance and legal issues
- Assisted General Manager in budget preparation and execution, building operations, facility maintenance and repair, tenant relations, and project management
- Manage building staff in absence of General Manager
- Assist supervised property renovations and construction projects
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Senior Assistant Account Manager
Baldwin Real Estate Management
Arcadia, CA
12.2005 - 10.2014
- Answered multiple phone lines, email inquiries from homeowners and association board members
- Assist in answering Property Manager’s phone line, answering emails, retrieving voices messages
- Sourced and selected contractors to perform necessary maintenance or repairs
- Assist Property Manager in preparing materials for HOA board meetings
- Responsible for making all necessary copies of financial reports and approved fiscal budgets
- Operate Asyst program to aid homeowners with current account information
- Organize and maintain calendar for homeowners’ meetings and Manager’s personal calendar
- Assist Property Manager with preparation of annual budgets
- Reviewed and approved invoices for 20+ properties
- Composed letters and notices to homeowners
- Organize repairs and inspections for homeowners with vendors
- Maintained comprehensive system of records, books, accounts, and payment information
- Responsible for training new Assistant Manager hires
- Receptionist/General Office
- Answered multi - phone lines enquiries from clients
- Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities
- Sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Assist managers in communicating with vendors when needed
- Maintain inventory and stocked office supplies
- Operated office machines, such as photocopiers and scanners, fax machines
- Exceeded standards of customer expectations and satisfaction through effective and sound judgment
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Maintained central database of key contacts, risk ratings, financial impact and key issues.
Education
High School Diploma -
Arcadia High School
Arcadia, CA06.2003
Skills
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- QuickBooks
- Copier
- Customer Service
- Property Management
- Human Resource
- Recordkeeping
- Customer and Client Relations
- Complex Problem-Solving
- Time Management
Timeline
Senior Property Manager
Jensen Building Services, Inc
01.2016 - Current
Administrative Assistant
Seabreeze Management
10.2014 - 11.2016
Senior Assistant Account Manager
Baldwin Real Estate Management
12.2005 - 10.2014
High School Diploma -
Arcadia High School