Danielle M. Forberg
Orland Hills,IL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Office Manager and Chiropractic Assistant
Brannigan Chiropractic Center
08.2020 - Current
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Calculated adjustments, premiums, and refunds.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed standard operating procedures for all administrative employees.
Head Server
Lou Malnati’s Pizzera
10.2018 - Current
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Store Manager
ESQ Cleaners
01.2017 - 07.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Prepared weekly employee work schedules for team members.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Bachelor of Science - Biology
Lewis University
2009
High School Diploma -
Victor J Andrew High School
2005
Skills
- Problem Anticipation and Resolution
- Multi-line Telephone System Operation
- Check-In and Check-Out Procedures
- Appointment Scheduling
- Time Management
- Updating Medical Records
- Patient Relations
- Clear Communication
- Critical Thinking
Timeline
Office Manager and Chiropractic Assistant
Brannigan Chiropractic Center
08.2020 - Current
Head Server
Lou Malnati’s Pizzera
10.2018 - Current
Store Manager
ESQ Cleaners
01.2017 - 07.2020
Bachelor of Science - Biology
Lewis University
High School Diploma -
Victor J Andrew High School
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