Danielle M. Phillips
Technical Project Manager/Instructor
Canton,MI
Summary
Results-driven technical professional with a proven track record in project management and technology integration. Recognized for consistently delivering successful project outcomes through strategic planning and meticulous execution. Dedicated to enhancing team collaboration and adeptly navigating evolving project requirements. Specialized skills in risk assessment, resource allocation, and stakeholder engagement ensure timely and budget-compliant project completion.
Overview
21
21
years of professional experience
2
2
Certificate
Work History
End User Devices (Technical) Project Manager, Business
Trinity Health
Livonia, MI
10.2020 - Current
- Manages cross-functional, remote teams of Application Managers for project work as an Epic Technical Project Manager; responsible for project leadership, managing scope, schedule, and quality of the enterprise Epic implementation of End User Devices for seven regions (22 states).
- Collaborates with Epic vendor, ambulatory/inpatient teams, and executive leadership for project deliverables.
- Manages 6+ projects simultaneously, adapting to changes in priority.
- Coaches teams to consensus decisions in support of project objectives.
- Utilizes Waterfall and Agile methodologies to develop and track metrics.
- Identifies and documents detailed requirements, tasks, and timelines.
- Assigns tasks and monitors progress in a matrix work environment.
- Develops problem resolution and risk mitigation plans.
- Ensures team processes are in place to maintain Epic product roadmaps.
- Apprises Epic leadership and teams of status through communication, reports, and meetings.
- Ensures project team meets plans and deliverables within scope, time, and budget.
- Collaborates with executive leadership and key stakeholders, including program directors, vendors, hospital executive leadership, and accountable executives.
- Led cross-functional teams to deliver complex technical projects on time and within budget.
- Developed project plans, timelines, and resource allocations to optimize workflow efficiency.
- Implemented risk management strategies to mitigate potential project disruptions and enhance overall efficiency.
- Developed and maintained project plans, ensuring alignment with stakeholder expectations and business objectives.
- Facilitated communication between technical teams and clients, translating technical requirements into actionable tasks.
- Implemented project management methodologies to enhance workflow efficiency and team collaboration.
- Coordinated stakeholder meetings to align project goals and manage expectations effectively.
- Utilized project management tools like Jira and Trello for tracking progress and resource allocation.
Graduate College Instructor (Adjunct), Public Administration-Graduate Part-time Faculty
Oakland University
Rochester, MI
01.2017 - Current
- Instructor for a hybrid, core graduate course at Oakland University; course focus is healthcare administration. 'Organization and Administration of Health and Medical Care Programs'.
- Developed engaging curriculum and instructional materials to enhance student learning experiences.
- Facilitated classroom discussions, promoting critical thinking and collaborative learning among students.
- Assessed student performance through diverse evaluation methods, ensuring fair and consistent grading practices.
- Mentored junior faculty, providing guidance on teaching strategies and professional development opportunities.
Senior Project Manager |CDI Project, Senior Manager, CW Mott Administration
Michigan Medicine, C.S. Mott Children's/Von Voigtlander Women's Hospital
Ann Arbor, MI
09.2019 - 08.2020
- Managed cross-functional teams as a Senior Project Manager and Senior Lead for the CDI project; tasked with planning and leadership for organization-wide, inpatient clinical documentation (CDI) and change management projects; responsible for developing and implementing an operational model that enables accurate clinical documentation (utilizing the Epic EHR system).
- Led organization-wide program related to clinical documentation and revenue optimization.
- Initiated, scoped, and planned complex projects, managing IT, Clinical, HIM, and Revenue teams.
- Developed and promoted innovative approaches to problem-solving with process owners.
- Coached and educated providers on clinical documentation and revenue optimization.
- Synthesized large datasets and reports to create dashboards and scorecards.
- Created and maintained project documentation; created website for internal organizational use.
- Developed provider surveys and educational materials in support of the CDI program.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed and implemented project management methodologies to enhance efficiency and productivity.
- Facilitated stakeholder meetings to align project objectives with business goals and expectations.
- Mentored junior project managers, fostering professional development and skill enhancement.
Business Applications Analyst, Sr. | Program Lead, Operations-Program Management
Trinity Health
Livonia, MI
01.2016 - 09.2019
- Managed cross-functional, primarily remote teams in a matrixed organizational structure. Served as a lead analyst, tasked with process engineering and project management for clinical, revenue, and Quality Improvement projects.
- Held responsibilities as a project manager, analyst, Scrum Master, and project navigator for clinical and revenue projects serving twenty-two states (seven regions).
- Utilized Waterfall and Agile Methodologies to manage PMO projects for cross-functional teams.
- Served as a Scrum Master for fully transformed, Agile project teams.
- Managed resource allocation and forecasting to deliver projects on time and within budget.
- Established and maintained a consultative partnership with clients/vendors/key stakeholders.
- Provided education to clients, translating technical requirements into business solutions.
- Identified, defined, and developed solutions to application and system problems.
- Led operations department for projects pertaining to clinical and revenue applications.
- Certified as a Product Owner to lead innovative products within the operation team’s purview.
- Mentored new colleagues and interns, responsible for onboarding new colleagues to the team.
- Trinity Information Services (TIS)
- Analyzed business application performance to identify areas for improvement and enhance operational efficiency.
- Collaborated with cross-functional teams to gather requirements for new software implementations and upgrades.
- Developed training materials and conducted workshops to support user adoption of new business applications.
- Managed system integrations to streamline workflows and improve data accuracy across platforms.
Clinical Application Specialist, Clinical and Revenue Applications
Trinity Health
Livonia, MI
09.2014 - 01.2016
- Served as a specialist tasked with analysis, functional support, and maintenance of enterprise and regional clinical software applications for clinical user clients in twenty-two states (seven regions).
- Built and maintained profiles; conducted master-file maintenance, and updated tables.
- Developed project plans for functional support of various application projects.
- Performed testing of new releases involving clinical applications and interfaces.
- Created job aids and detailed workflow documents/flowcharts for knowledge transfer.
- Mentored new colleagues and led colleague engagement activities at the department level.
- Trinity Information Services (TIS)
- Developed and delivered training sessions for clinical staff on application usage and best practices.
- Collaborated with cross-functional teams to enhance system integrations and workflow efficiencies.
- Provided ongoing support for clinical applications, resolving issues and ensuring optimal performance.
- Led implementation of new software features, coordinating feedback from users to drive improvements.
Clinical Application Coordinator to Program Coordinator, Ambulatory & Medicare Programs
MPRO
Farmington Hills, MI
02.2012 - 07.2014
- Coordinator tasked with implementation of Regional Extension Center goals for Michigan as well as the CMS, Statewide Prevention Learning and Action Network (LAN) contract for state designated QIO.
- Formulated communications and training materials for LAN education initiatives.
- Developed, implemented curriculum/CME courses for MPRO's healthcare institute, HPII.
- Managed and led all aspects for the Medicare Prevention LAN contract.
- Trained providers and ancillary staff on EHR implementation, processes and PDSA.
- Prepared reports for audit processes and review of program evaluation metrics.
- CMS Programs
- Coordinated application deployment and upgrades across multiple departments to enhance workflow efficiency.
- Collaborated with stakeholders to analyze system requirements and optimize application functionality.
- Managed user access and security protocols, ensuring compliance with organizational policies.
- Trained end-users on new software applications, improving user adoption and satisfaction rates.
Education
PHIS Report Writer Course -
CHA
11-2020
eLIS Online Teaching Certification - Quality Online Teaching Certificate, Part 2
Oakland University
Rochester, MI03-2020
CDI Pediatrics Course -
HC Pro/ACDIS
01-2020
Master of Science - Information Resource Management
Central Michigan University
Mount Pleasant, Michigan, MI12-2019
Product Owner Certification -
SCRUMstudy
08-2019
ITIL Training -
New Horizons
10-2018
PMP Bootcamp -
New Horizons
10-2018
Agile Essentials (PM) -
PMI
10-2017
SCRUM Master Certification -
SCRUMstudy
10-2017
Master of Public Administration - Health Care Administration
Oakland University
Rochester08-2012
Bachelor of Science/Bachelor of Arts - Anthropology/Environmental Science (Dual Major)
Western Michigan University
Kalamazoo, MI04-1999
Skills
- Project Management
- Technical Project Management
- Quality Improvement
- Agile Methodologies
- Waterfall Methodologies
- Cost/Benefit Analysis
- ROI
- Lean Six Sigma
- ITIL Training
- Health Information Management
- Billing/Claims Reimbursement
- Healthcare Insurance
- Coding and Payment Systems
- APR-DRG Classification Systems
- Acute/Ambulatory EMRs
- Epic EHR
- JIRA
- Confluence
- Clarity PPM
- SharePoint
- Microsoft Project
- ITSM
- ServiceNow
- Moodle LMS
- Zoom
- Scrum master
- Product Owner
- Quality assurance
- Risk mitigation
Affiliations
- Project Management Institute (PMI) - Great Lakes Chapter
- American College of Healthcare Executives (ACHE) - MCACHE
- Healthcare Information and Management Systems Society, INC. (HIMSS)
Certification
- Scrum Master, Certified (SMC) - 2017
- Scrum Product Owner Certified (SMC) - 2019