Danielle M. Tome
Cleveland,OH
Summary
Strong work ethic, highly dependable, and adaptable. Detail-oriented team player with strong organizational skills. Proven track record of successfully managing multiple projects and developing innovative solutions with a high degree of accuracy. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
18
18
years of professional experience
Work History
Clinical Operations Analyst
Cleveland Clinic
08.2023 - Current
- Provide onboarding for providers in the Ambulatory setting in collaboration with Physician specialists.
- Electronic Health Record Implementation, ongoing training, facilitation and direct support of new and current clinical staff providers.
- Assisted with customization and personalization of EHR record.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Mentored clinical staff members and providers for proper onboarding, EPIC personalization.
- Developed and ran reports for In Basket management.
- Created smart phrases, texts, progress note templates, and patient letters for providers.
- Developed, monitored, and analyzed staff performance and worked with nurse manager to fix constraints and challenges.
Medical Assistant Team Leader
Cleveland Clinic
03.2018 - 08.2023
- Training of new and current employees with rooming, EPIC, in/out baskets, forms, medication prior authorizations and making appointments.
- Running productivity reports for management review.
- Room patients, perform vital statistics, documentation in EPIC patient health record, and answer phone calls.
- Administer medications.
- Submit prior authorizations.
- Copy, fax and mail medical correspondence, prescriptions and requisitions.
- Organize patient supplies.
- Perform POCT testing: EKG’s, urine tests, HGA1C, Strep swabs, Covid swabs and accu chek on patients.
Support Service Specialist/PIA Management Analyst
MedData
01.2018 - 03.2018
- Claim management.
- Process Instamed credit card/refund payments.
- Collected, arranged, and input information into database system.
- Communicate with internal/external parties re: issues/concerns.
- Data entry, fax, email, mail documents
- Print, process and distribute outbound claims and patient statements.
- Followed all company policies and procedures to deliver quality work.
Medical Assistant Program Instructor
Heritage College
01.2015 - 01.2017
- Effectively teach and develop empowering curriculum/lesson plans for clinical.
- Instructed students on how to perform Clinical Procedures, Phlebotomy, Front Office Procedures, EKG, Point of care testing, and also Patient Intake, Pharmacology & Lab Inventory.
- Supervised students when administering medications and performing blood daws to maintain patient safety.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Conducted clinical simulations and provided feedback for each individual student.
Clinical Assistant - In Office Procedure Assistant, Electronic Health
Southwest General Medical Group, Women’s Health
01.2007 - 01.2011
- Allscripts Electronic Health Record Implementation, training and facilitation of new and current employees and doctors.
- New and current employee training, both clerical and clinical.
- Assisted in In-office procedures to include; Thermachoice Ablation, Novasure Ablation, Essure Tubal Ligation, Dilation & Curettage Hysteroscopy, and URO-Dynamics.
- Vital statistics, documentation in patient health record, triaged phone calls.
- Administered medications.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Home Care Assistant
Self Employed Services
02.2006 - 06.2021
- Planned, prepared, and served meals and snacks according to diets restrictions.
- Encouraged clients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted clients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Scheduled and accompanied clients to medical appointments.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Remained alert to problems or health issues of clients and competently responded.
Education
Associate of Applied Science - Medical Assisting
Bryant & Stratton College
Cleveland, OH05.2007
Skills
- Multitasking and Organization
- Very meticulous with detail and organization
- Effective time management
- Critical and Analytical Thinking
- Deadline Adherence
- Staff Development
- Data Analysis
- Problem Solving
- Training and development
- Process Improvement
- Performance Monitoring
- Task prioritization
Timeline
Clinical Operations Analyst
Cleveland Clinic
08.2023 - Current
Medical Assistant Team Leader
Cleveland Clinic
03.2018 - 08.2023
Support Service Specialist/PIA Management Analyst
MedData
01.2018 - 03.2018
Medical Assistant Program Instructor
Heritage College
01.2015 - 01.2017
Clinical Assistant - In Office Procedure Assistant, Electronic Health
Southwest General Medical Group, Women’s Health
01.2007 - 01.2011
Home Care Assistant
Self Employed Services
02.2006 - 06.2021
Associate of Applied Science - Medical Assisting
Bryant & Stratton College