Danielle Garcia
Footwear Lead
Dallas,TX
Summary
Proven leader and detail-oriented team player with strong organization skills, adept in enhancing store operations and customer satisfaction through expert team management and consultative sales techniques. Excelled in merchandise planning and retail merchandising, significantly boosting brand awareness. Skilled in POS software and Microsoft Office, with strong communication abilities, fostering a positive and productive work environment. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Footwear Team Lead
Dicks Sporing Goods
12.2023 - Current
- Fostered a team culture that prioritized camaraderie, cooperation, and mutual respect among employees in the footwear department.
- Mastered footwear products and industry trends and applied expertise to generate maximum customer satisfaction.
- Improved team productivity by providing ongoing coaching, feedback, and support to staff members.
- Prioritized and managed multiple projects and integrated leadership responsibilities with selling role.
- Handled complex customer complaints or inquiries professionally while involving upper management when necessary to reach resolutions quickly.
- Participated actively in store-wide meetings to share insights into footwear sales performance metrics as well as suggest ideas for boosting overall profitability.
- Enhanced visual merchandising standards by creating eye-catching displays and ensuring proper product placement.
- Implemented loss prevention measures by supervising fitting rooms closely and maintaining awareness of suspicious behavior within the store.
- Cultivated relationships with vendors for timely deliveries of stock replenishment orders while negotiating favorable terms wherever possible.
- Collaborated with other departments for seamless coordination during promotional events and seasonal changes in merchandise.
- Pitched in occasionally as cashier or sales associate during peak hours to provide support and minimize wait times for customers.
- Assisted management in developing sales goals and strategies for the footwear department to maximize revenue potential.
- Streamlined inventory management by conducting regular audits and implementing efficient organization techniques.
- Conducted employee performance evaluations to identify strengths, areas of improvement, and opportunities for advancement within the company.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Measured customers' feet using Brannock device to determine proper shoe size.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
Pricing and Signing Specialist
Dicks Sporing Goods
01.2022 - 11.2023
- Maximized revenue through effective management of promotional pricing strategies.
- Increased efficiency by developing standardized templates for creating and updating product signs across multiple departments within the organization.
- Improved pricing accuracy by conducting regular audits and updating pricing systems.
- Developed comprehensive reports for management, detailing price analysis and recommendations for future decisions.
- Maintained accurate product signage throughout the store, ensuring clear communication of prices to consumers.
- Reduced errors in data entry through rigorous attention to detail when inputting price changes into relevant systems.
- Assisted sales teams by providing timely updates on product prices, enabling them to effectively communicate with customers about potential purchases.
- Enhanced customer satisfaction by promptly addressing any concerns or discrepancies related to product prices and signage.
Footwear Team Lead
Dicks Sporing Goods
08.2019 - 01.2022
- Boosted store reputation through excellent customer service, addressing concerns promptly, and offering tailored solutions.
- Delivered informed and professional customer service and assessed client needs to best recommend footwear products.
- Mastered footwear products and industry trends and applied expertise to generate maximum customer satisfaction.
- Improved team productivity by providing ongoing coaching, feedback, and support to staff members.
- Demonstrated inspirational attitude that contributed to positive team and sales environment.
- Handled complex customer complaints or inquiries professionally while involving upper management when necessary to reach resolutions quickly.
- Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Measured customers' feet using Brannock device to determine proper shoe size.
Footwear Team Lead
Dicks Sporing Goods
09.2017 - 07.2019
- Boosted store reputation through excellent customer service, addressing concerns promptly, and offering tailored solutions.
- Delivered informed and professional customer service and assessed client needs to best recommend footwear products.
- Fostered a team culture that prioritized camaraderie, cooperation, and mutual respect among employees in the footwear department.
- Assisted with scheduling shifts keeping in mind vacation requests or personal time off needs of team members ensuring adequate coverage during busy hours at all times.
- Mastered footwear products and industry trends and applied expertise to generate maximum customer satisfaction.
- Improved team productivity by providing ongoing coaching, feedback, and support to staff members.
Footwear Specialist
Dicks Sporing Goods
08.2016 - 07.2017
- Assisted in the implementation of marketing campaigns for various footwear lines or brands within the store portfolio, driving interest from target demographics.
- Trained new employees on store policies and procedures, contributing to a knowledgeable and efficient workforce.
- Participated in team-building exercises and training sessions, further enhancing collaboration with colleagues and increasing overall productivity.
- Monitored store cleanliness and safety standards regularly, ensuring a welcoming environment for customers and a hazard-free workplace for employees.
- Maintained a visually appealing footwear display, resulting in increased foot traffic and customer engagement.
Kitchen Manager
My Fit Foods
06.2012 - 08.2015
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Lunch Supervisor
My Fit Foods
08.2011 - 05.2012
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Oversaw lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
- Coordinated daily setup and cleanup duties efficiently, optimizing time management for smooth lunch transitions.
- Reduced instances of food waste by closely monitoring portion sizes and encouraging mindful consumption practices.
- Assisted children with special needs, ensuring their comfort and satisfaction during lunchtime.
- Estimated daily lunch count for school to document total indebtedness per student.
- Communicated regularly with kitchen staff to address any dietary concerns or menu feedback from students.
- Used POS to manage lunchroom's budget, inventory and accounts.
- Worked closely with administrators to identify areas of improvement within the lunch program, implementing necessary changes for better results.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Cleaned and sanitized surfaces, tools and equipment.
Nutritional Consultant
My Fit Foods
09.2009 - 05.2011
- Facilitated group workshops on topics such as weight management, stress reduction through diet, and balancing macronutrients for optimal energy levels.
- Assisted clients in achieving weight loss or maintenance goals by providing guidance on portion sizes, meal timing, and nutrient-dense food choices.
- Partnered with local gyms and fitness centers to offer integrated nutrition coaching services for their members seeking a holistic approach to wellness.
- Provided ongoing support and guidance to clients, monitoring progress and adjusting nutrition strategies as needed.
- Evaluated the efficacy of dietary supplements and functional foods, recommending appropriate options based on client needs and scientific evidence.
Education
No Degree - Nutrition Sciences
Wharton County Junior College
Wharton, TXBachelor of Science - Nutrition Sciences
Texas State University
San Marcos, TX05.2009
Skills
- Store operations
- Stock replenishment
- Brand Awareness
- Retail Metrics and Goals
- Merchandise planning
- Customer Service
- Organization
- POS Software
- Consultative Sales
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Retail Merchandising
- Display Building
- Customer Needs Assessments
- Store Layouts
- Accessories and Footwear
- Customer Satisfaction
- Sales Documentation
- Product Presentation
- POS Inventory System Operation
- Department Organization
- Footwear Construction
- Customer Inquiries
- Sales Promotion
- Product Promotion
- Product Merchandising
- Selling Techniques
- Customer Relations
- Customer Experience Management
- Operational Efficiency
- Special Assignments
- Advising and Coaching
- Merchandising and Display
Accomplishments
- Supervised team of 21 staff members.
- Achieved Footwear audits at over 95% accuracy by implementing StockIt for organization tasks.
- Collaborated with team of 12 in the development of merchandise quarterly move.
- Achieve 25% increase in sales from 2023 through effective merchandising
Languages
Spanish
Professional Working
Timeline
Footwear Team Lead
Dicks Sporing Goods
12.2023 - Current
Pricing and Signing Specialist
Dicks Sporing Goods
01.2022 - 11.2023
Footwear Team Lead
Dicks Sporing Goods
08.2019 - 01.2022
Footwear Team Lead
Dicks Sporing Goods
09.2017 - 07.2019
Footwear Specialist
Dicks Sporing Goods
08.2016 - 07.2017
Kitchen Manager
My Fit Foods
06.2012 - 08.2015
Lunch Supervisor
My Fit Foods
08.2011 - 05.2012
Nutritional Consultant
My Fit Foods
09.2009 - 05.2011
No Degree - Nutrition Sciences
Wharton County Junior College
Bachelor of Science - Nutrition Sciences
Texas State University