Natasha Washington

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Improved data management practices, safeguarding confidential information more effectively.
• Managed multi-line phone system, ensuring prompt and courteous service to callers.
• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
• Facilitated communication between departments, improving overall organizational efficiency.

● Assists office staff with phone calls answers Waterford 3 messaging system requests, maintains Operations Room files and records, and incident report requests

● Collects and processes permit applications and payments for special events occurring within the Parish; issues permit

● Assists with preparing annual EMPG and SHSG funding requests and maintaining monthly voucher forms to the state

● Maintains manual as well as automated filing systems, acts as custodian of departmental documents and records

● Schedules appointments, takes dictation, composes, and types correspondence, reads and routes incoming mail, prepares outgoing mail, and ensures proper disposition. Attends meetings and takes dictation when required

● Monitors office supplies and issues requisitions in the replenishment of supplies

● Coordinates travel and meeting arrangements for the Department management in accordance with

● Parish policies and procedures

● Operate all standard office equipment and machinery, including personal computer, telephone, typewriter, postage machine, facsimile machine, scanner, and copy machines

● Processes department's time and attendance records other duties as assigned

• Increased student safety during lunch periods by diligently supervising all areas of the cafeteria and intervening in any conflicts or issues promptly.
• Collaborated with school staff to address any concerns or issues regarding student behavior during lunch periods.
• Monitored student behavior and implemented corrective actions.
• Monitored students during lunchtime and provided verbal cues to students to manage behavior.
• Assisted in maintaining an orderly lunch line, ensuring students received their meals quickly and efficiently.
• Walked around cafeteria looking for spills and assisting students with opening food containers.
• Provided assistance to students with special needs, ensuring they had a positive experience during their lunch hour.

• Scheduled appointments with specialists on behalf of clients.
• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Processed referral requests from patients, doctors and other health care professionals.
• Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
• Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
• Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
• Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
• Assisted with completion of referral forms and verified data accuracy and completion
• Developed strong relationships with healthcare providers to ensure broad network of specialists for patient referrals.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.

• Contributed to positive teamwork dynamics through strong interpersonal skills, active collaboration, and effective problem-solving abilities when faced with challenges or conflicts among colleagues or patients.
• Assisted in the training of new ER Registration Clerks by sharing best practices, offering guidance on hospital procedures, and serving as a role model for exceptional customer service.
• Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
• Assisted in reducing wait times by swiftly processing insurance information and verifying coverage.
• Streamlined workflow for emergency room staff through accurate data entry and recordkeeping.
• Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
• Improved patient care by effectively communicating with medical professionals regarding patient information.
• Cultivated a welcoming environment for patients through empathetic listening, clear communication, and professional demeanor during stressful situations.
• Performed various administrative tasks by filing, copying and faxing documents.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Processed medical insurance claims and payments.
• Assisted with medical coding and billing tasks.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Managed office bookkeeping with insurance billing and patient payments.

• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Updated patient records with accurate, current insurance policy information.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
• Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
• Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
• Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
• Achieved insurance pre-authorizations to enable timely patient procedures.
• Reduced errors in billing by accurately maintaining patient records with updated insurance information.
• Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
• Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
• Posted payments to accounts and maintained records.
• Assisted in negotiating with insurance companies to secure better coverage options for patients.
• Played critical role in financial counseling team, advising patients on insurance-related matters to optimize their healthcare expenditure.
• Ensured accuracy in patient insurance information by meticulously verifying details, leading to reduction in claim denials.
• Maintained up-to-date knowledge of insurance policies and changes, aiding in accurate verification.
• Processed medical insurance claims and payments.

• Assessed student progress through regular evaluations while providing constructive feedback tailored to individual growth goals.
• Developed a comprehensive emergency preparedness plan to ensure the safety and well-being of all participants in the event of unforeseen circumstances.
• Collaborated with staff to develop individualized learning plans, ensuring each child''s unique needs were met.
• Streamlined operational processes for improved efficiency and compliance with state regulations.
• Championed the implementation of inclusive policies within the organization to accommodate diverse family structures or learning needs.
• Developed marketing strategies to increase program enrollment and community awareness of services offered.
• Incorporated cultural diversity into curriculum design by introducing materials that represented various backgrounds and perspectives.
• Implemented comprehensive staff training programs, enhancing overall skill sets and professional development opportunities.
• Engaged with parents and families to build positive relationships for children to thrive.
• Supervised and managed team of childcare professionals to guarantee highest standards of care.
• Communicated with local and state government agencies to maintain compliance with all regulations.
• Monitored and observed child progress, interactions and behavior and reported findings to parents.
• Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
• Supervised childcare workers and oversaw facility to meet state requirements for education and training.
• Attended professional meetings and conferences to maintain and improve professional competence.
• Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
• Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
• Modernized instructional plans and educational approaches to enhance student learning.
• Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.