Danielle R. Gibson
Birmingham,AL
Summary
Obtain a position within a growing and challenging environment that allows others to utilize and build work experience, growth, and professional development. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Mail Processing Clerk
U.S. Postal Service
11.2017 - Current
- Primarily performs variety of clerk duties required to process mail
- Maintains pleasant and effective public relations with customers and others requiring general familiarity with postal laws, regulations, and procedures commonly used
- Providing services to over 100 customers at postal branches through computerized systems to handle and process customer purchases and returns relating to products and services
- Arrange and determine special interest with referring to sales and promotional programs, including suggestive selling related merchandise based on customer needs.
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and fast-paced environment.
- Added accurate data entry into computer system to complete transactions.
Front Office Manager
SpringHill Suites by Marriott
03.2012 - 07.2017
- Prepare daily, weekly, & monthly reports & budgets
- Communicate to all departments and other shifts efficiently
- Accounting procedures, direct billing, advance deposits, bill adjustments and credits, post checks and balances, and reconciles cash drawer daily
- Confidentially following proper security and liability measures
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided over 50 new employees and responded quickly to questions to improve understanding of job responsibilities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Guest Service Representative
Extended Stay Hotels
07.2008 - 03.2009
- Coordinated front-office activities of hotel and check-In and check-out hotel guest
- Arrange special service, answer questions pertaining to hotel services and polices
- Process payments and performed closing audit.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Maintained accurate and up-to-date records of guest information.
- Upheld hotel policies and procedures by providing high level of customer service.
- Responded to guest inquiries to maximize guest satisfaction.
Professional Logistics Driver
FedEx
11.2007 - 01.2008
- Responsible for delivering over 100 packages to specified destinations while applying knowledge of commercial driving regulations and company policy
- Implemented and maintained daily delivery schedule for corporate, small businesses and residential customer's in timely manner
- Prepared, logged all delivery paperwork, as well as load and unload trucks.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Education
Some College (No Degree) -
Jefferson State Community College
Birmingham, ALHigh School Diploma -
East Mecklenburg High School
Charlotte, NC05.2004
Skills
- Inventory Records
- Monthly Inventory
- Performance Goals
- Accounts Payable and Accounts Receivable
- Administrative Support
- Employee Performance
- Team Collaboration
- Records Management Systems
- Office Supplies and Inventory
- Problem-Solving Skills
- Special Projects
- Data Communications
Timeline
Mail Processing Clerk
U.S. Postal Service
11.2017 - Current
Front Office Manager
SpringHill Suites by Marriott
03.2012 - 07.2017
Guest Service Representative
Extended Stay Hotels
07.2008 - 03.2009
Professional Logistics Driver
FedEx
11.2007 - 01.2008
Some College (No Degree) -
Jefferson State Community College
High School Diploma -
East Mecklenburg High School