Danielle R. Trickle
Corvallis,Oregon
Summary
Organized administrative professional with 7+ years of successful experience in an office setting that has multiple competing priorities. Responsible, punctual and self-motivated with strong communication and computer skills. Expertise in analyzing and advising regarding specific programs and offering support for a diverse community, while maintaining a focus on policies, procedures, and confidentiality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Graduate Program Coordinator - Dept. of Statistics
Oregon State University
05.2022 - Current
- Independently provides support for the Statistics Department's academic missions through administrative assistance by being the primary contact for on-campus Statistics and Ecampus Data Analytics graduate programs.
- Manages graduate program admissions procedures by collaborating with the Graduate Program Directors, accesses, monitors, and exports completed applications, ensuring all required materials are received.
- Responds to potential applicant inquiries about the programs, answers questions, and providing information concerning program admission requirements, curriculum, course of study information, and program requirements. Explains OSU's policies and procedures in detail.
- Accurately maintains and tracks student records, such as degree progress, and verifying that all Graduate School and graduate programs requirements are met.
- Coordinate thesis printing, program of study submissions, and oral exam scheduling and processing.
- Provides general office support to the Department Head, Office Manager, Graduate Program Directors, faculty members, and students while prioritizing fluctuating workloads and deadlines.
- Coordinates and assigns student office spaces and mailboxes, processing key/room reservation requests, maintaining records. Schedules and completes exit interview appointments.
- Assists with planning and coordinating departmental meetings and events. Sends out announcements to faculty members and students in the department.
- Acts as a backup to the Office Manager and assists with scheduling in their absence.
- Assists program directors with reports and student success data by accessing OSU's administrative data systems (Core, Banner, CANVAS, MyOSU, ONID, GET, etc).
- Processes course overrides and resolves registration issues for undergraduate and graduate students.
- Provides assistance with student guidebook and webpage updates and management.
Medical Office Specialist
The Corvallis Clinic
11.2021 - 05.2022
- Scheduled appointments for respective doctors' visits and followed up with reminder phone calls.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient check-in and check-out process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patients charts for next day appointments.
- Counting cash drawers and preparing bank deposits.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted patients in accessing and utilizing the online patient portal, trouble shooting problems when they arise.
Warehouse Associate
Target Distribution Center
07.2021 - 10.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Placed products on shelves with accuracy so shipments can be fulfilled in a timely manner.
- Performed inventory control, by accurately counting and recording the quantity of materials received.
- Assisted in other departments as necessary.
Member Services Representative II - Billing Dept.
Farm Bureau Financial Services
07.2016 - 07.2021
- Processed payment transactions utilizing various software programs, maintaining a focus on accuracy and efficiency.
- Provided timely resolutions for account issues, communicating with agents and underwriters via telephone and email.
- Verified and corrected billing data, independently resolving errors.
- Prepared itemized statements and invoices showing amounts due and services rendered.
- Provided breakdowns for billing invoices, as well as personalized payment arrangements.
- Worked along side staff members on process improvements for the company and the department.
- Assisted in training new employees.
Member Services Representative I - Distribution
Farm Bureau Financial Services
08.2015 - 07.2016
- Performing various distribution center duties, which include; sorting, metering, inserting mail.
- Coordinating incoming and outgoing mail.
- Preparing packages and shipping labels for outgoing packages.
- Answering the dock door for delivery drivers and checking in incoming packages.
- Delivered incoming mail to different locations in the company building.
- Investigated and resolved inquiries and complaints independently and quickly.
Cashier / Shift Manager
Aldi Inc
01.2013 - 08.2015
- Maintained attractive, well-organized, and fully stocked grocery shelves.
- Balanced cash drawer at beginning and end of each shift.
- Kept costs under control with management of inventory levels and stock rotation procedures.
- Operated cash register for cash, check, and credit card transactions.
- Managed weekly and daily cleaning duties.
- Delegated tasks to staff members and trained new associates.
- Placed supply orders as necessary and coordinate deliveries.
Cashier / Cook / Cake Decorator
Dairy Queen Inc
09.2007 - 01.2013
- Managed orders from start to finish, inspecting final products to verify quality and bagging items for customers.
- Tallied money accurately, balancing cash drawer at open and close of each day.
- Stored food in designated containers, rotated inventory to reduce spoilage, and noted purchasing needs for supervisor review.
- Trained newly hired employees.
- Managed incoming supplies, including unloading trucks, rotating perishables, and putting items in proper locations.
- Prepared meals to meet all required nutrition and portion specifications.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Completed cake decorations according to customer specifications.
- Prepared and decorated ice cream cakes, to maintain a fully stocked and appealing display case.
Education
High School Diploma -
Manhattan High School
Manhattan, Kansas05.2009
Dental Hygiene
Manhattan Area Technical College
Manhattan, KSBachelor of Science - Business Administration
Oregon State University
Corvallis, ORSkills
- Effective verbal and written communication skills
- Professional customer service skills
- Coordination of office procedures
- Strong organizational skills
- Independently manages multiple concurrent projects with interruptions and competing priorities
- Experience handling confidential information
- Uses and maintains current Microsoft Office Suite
- Billing, cash handling, and reconciliation
- Explains policies, procedures, and regulations
- Ability to learn new electronic tools and software
- Works with undergraduate and graduate students
- Manages and updates webpages
- Maintains and tracks student academic records
- Identifies process improvements and implements successful solutions
- Utilizes OSU's administrative data systems
- Problem-solving
Certification
Search Advocate Training - Oregon State University
References
References:
Denice Huber - Office Manager
Department of Statistics - Oregon State University
(775)338-1642
denice.huber@oregonstate.edu
Lisa Ganio - Head
Department of Statistics - Oregon State University
(541)740-3614
lisa.ganio@oregonstate.edu
Stacy Wurtz - Commercial/Ag Billing Supervisor
Farm Bureau Financial Services
(785)477-9983
stacy.wurtz@fbfs.com
Timeline
Graduate Program Coordinator - Dept. of Statistics
Oregon State University
05.2022 - Current
Medical Office Specialist
The Corvallis Clinic
11.2021 - 05.2022
Warehouse Associate
Target Distribution Center
07.2021 - 10.2021
Member Services Representative II - Billing Dept.
Farm Bureau Financial Services
07.2016 - 07.2021
Member Services Representative I - Distribution
Farm Bureau Financial Services
08.2015 - 07.2016
Cashier / Shift Manager
Aldi Inc
01.2013 - 08.2015
Cashier / Cook / Cake Decorator
Dairy Queen Inc
09.2007 - 01.2013
High School Diploma -
Manhattan High School
Dental Hygiene
Manhattan Area Technical College
Bachelor of Science - Business Administration
Oregon State University