Danielle Riley DesRoches
Williamsburg,VA
Summary
Innovative, never take "No" or "I can't" for an answer, initiative-taking, performance focused, and profit driven Sales and Training Manager with over 20 years of experience. Proven history of accomplishment in both B2B and B2C selling, cold calling, appointment setting, upselling, cross selling, fundraising, event planning, negotiating, sales team development, sales team training and closing contracts. Loves generating and converting new leads and prospects into customers. ALWAYS wins multiple sales person and sales manager and trainer monthly, quarterly and annually. Lines Choice. Revitalizes sales operations and aligns procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted professional committed to motivating others and offering extensive knowledge of penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set with background in establishing and nurturing lucrative partnerships. Sales Team's biggest fan!
Overview
20
20
years of professional experience
Work History
Inhouse and Exchanger Sales & Training Manager
Berkley Group/Vacation Village Resorts
Williamsburg , VA
08.2005 - Current
- Team VPG 4123
- In House Sales Trainer and Sales “Pitch” Material Developer and Executer
- Sold over 1 million dollars in sales annually
- Rookie of the Year
- Won lines choice over 6 times
- Referral and Cross Selling
- Selling Manager and Closer
- Salesperson of the Year
- Chairman's Club winner over 5 times yearly
- Salesperson of the month over 53 times
- Trained new and existing sales team members on current and new products
- Increased New Owner Sales in both RCI and II weeks and points systems by over 30% annually
- Direct Marketing Association Customer Education and Membership Acquisition, Retention and Upselling Sales and Training Manger (Invenio)Solutions (Formally Intelitarget
- Improved revenue generation of new hire to 1 out of 3.9 close VPG by implementing new, improved onboarding process.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
Senior Education and Training Manager
Direct Marketing Association/Invenio Marketing
Metro DC Area, VA
08.2009 - 10.2012
- Converted new hires into strong closers and developing account nurturing and telesales skills
- Acquired, developed, and account managed global corporations and organizations
- Increases members accounts by 37% annually via multichannel cold calling and lead generation techniques
- Promoted to Education, Training and Professional Development Manager,
- DCMP Certified
- Social Media Certified
- Email Marketing Certified
- Coordinated technical training and personal development classes for staff members.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
Senior Territory and Account Manager
Saxon Business Systems
Miami, FL
01.1999 - 01.2005
- Sold and maintained over 200 accounts within South Florida territory.
- Sales Person of the month, quarter, year
- Opened and developed fresh territory, increasing customer base by 27% annually
- Managed B2B accounts for Global, National, Regional and Local Corporations
- Marketed HP, Kyocera, Lanier, Microsoft, copy, scan, print devices and network and software hardware and services
- Profficient in lease and rental documnets for contracts and all rate options
Corporate Trainer and Server
Va Wings
Norfolk, VA
01.1994 - 07.1999
- Server Trainer for all new hires process and computer system
- Performed server training for 4 new franchises in tidewater area training server staff
- Worked as server and corporate trainer all through college and 1 year of grad school to pay for it
- Collaborated with management to identify company training needs and scheduling
Old Dominion University HS Secretary General
Old Dominion University Model United Nations Society
Norfolk, VA
01.1993 - 01.1999
- Secured other Colleges and Universities to participate in ODU Annual MUN High School and Collegiate Conferences
- Increased participation by 34%
- Guided and Peer counseled HS Students in GA and Security Council Topics and Roberts Rule of Order
- Developed and promoted monthly campus activities for all students in International Studies School
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Collaborated with team members to achieve target results
- Increased customer satisfaction by resolving issues
Education
Bachelor of Arts - Multichannel Sales And Marketing
DCMP Certification
Direct Marketing Association07.2012
Bachelor of Arts -
Old Dominion University
Norfolk, VA12.1996
Skills
- Sales/Needs Assessments
- Outside and Inside Sales B2B
- Strategic Selling
- Salesforce and Goldmine/CRM
- Territory Develpoment
- CRM Database Management
- Sales Training
- ROI Focused Contact Management
- Sales Quota Management
- Prospecting and Lead Generation
- Overcoming and Pre-handling Objections
- Sales Management and Training
- Profit Focused Sales Team Leader and Motivator
- Developer and Executor of Marketing and Sales Pitch Material
- Excellent Interpersonal and Client Relations Manager
- Training Manual Creation and Multimedia Visual Aid Development
- Role Playing
Additional Information
Board Member of Triangle Stepping Stones Membership Division, Membership Chair Gazarrian Memorial Scholarship Fund, Shirley Law Memorial Award, Hampton Rotary Club Scholarship, Interact Youth Services Award, Alpha Phi Philanthropy and Rush Chair, Old Dominion University Model United Nations Secretary General, Old Dominion University Monarch Newspaper, Chairman's Club, Rookie of the Year, Sales Person of the Year, Sales Person of the Month, Sales Person of the Quarter, Interact Outstanding Youth Services Award, Community Spanish Tutor
Timeline
Senior Education and Training Manager
Direct Marketing Association/Invenio Marketing
08.2009 - 10.2012
Inhouse and Exchanger Sales & Training Manager
Berkley Group/Vacation Village Resorts
08.2005 - Current
Senior Territory and Account Manager
Saxon Business Systems
01.1999 - 01.2005
Corporate Trainer and Server
Va Wings
01.1994 - 07.1999
Old Dominion University HS Secretary General
Old Dominion University Model United Nations Society
01.1993 - 01.1999
Bachelor of Arts - Multichannel Sales And Marketing
DCMP Certification
Bachelor of Arts -
Old Dominion University
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