Danielle Ritchie
Tulsa,OK
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dr. Jay Williamsons D.O.
2024.02 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Verified patient insurance coverage and collected required co-payments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Utica Park Clinic
2022.08 - 2024.02
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Paraprofessional Aide
Union Public Schools
2017.05 - 2022.08
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Assisted teachers in managing classroom behavior, contributing to a focused and positive learning environment.
- Monitored student understanding during lessons, providing immediate feedback to clarify misconceptions as necessary.
- Fostered a safe and inclusive atmosphere by promptly addressing incidents of bullying or other inappropriate behavior.
- Implemented behavior management strategies effectively, leading to decreased disruptions in the classroom setting.
- Participated in professional development opportunities, continuously refining teaching techniques for improved student outcomes.
- Provided essential support during standardized testing periods, ensuring proper accommodations were implemented for students with specific needs.
- Promoted a growth mindset among students by encouraging perseverance and resilience in the face of difficulty.
- Assisted teachers in preparing engaging lesson materials that aligned with state standards and curricular goals.
- Collaborated with special education staff to develop individualized learning plans for students with unique needs.
- Contributed to increased overall academic achievement by consistently implementing effective instructional strategies under teacher guidance.
- Facilitated small group work, enabling students to develop critical thinking skills as they explored topics more deeply together.
- Enhanced student comprehension by providing one-on-one support and carefully tailored instruction methods.
- Reported on student progress, behavior, and social skills to parents.
- Aided in organizing educational field trips, creating enriching experiences beyond traditional classroom settings.
- Supported diverse learners by adapting instructional materials, making them accessible to all students regardless of background or ability level.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Administered tests and assessments to evaluate student progress and performance.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
Oklahoma Surgery
Hillcrest Medical Center
2011.04 - 2013.02
- Strengthened surgical team performance through active participation in ongoing quality improvement initiatives, such as debriefings, case reviews, and skills training sessions.
- Reduced risk of infection through rigorous sterilization protocols for all surgical tools and equipment.
- Promoted optimal healing after surgery through careful wound dressing changes, suture removals, and proper follow-up care instructions for patients.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Patient Service Representative
Utica Park Clinic
2006.10 - 2009.02
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
No Degree - Phlebotomy Certification
Central Technology Center - Sapulpa
Sapulpa, OK12.2005
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Clinical Documentation
- Phlebotomy
- Reliable team player
- CPR
- Immunization Administration
- Phlebotomy Techniques
- Medical Procedures
Certification
- RMA - Registered Medical Assistant
Timeline
Medical Assistant
Dr. Jay Williamsons D.O.
2024.02 - Current
Medical Assistant
Utica Park Clinic
2022.08 - 2024.02
Paraprofessional Aide
Union Public Schools
2017.05 - 2022.08
Oklahoma Surgery
Hillcrest Medical Center
2011.04 - 2013.02
Patient Service Representative
Utica Park Clinic
2006.10 - 2009.02
No Degree - Phlebotomy Certification
Central Technology Center - Sapulpa
- RMA - Registered Medical Assistant
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