Danielle S Hernandez
Lytle
Summary
Dynamic banking professional with expertise in cash handling and customer service. Proven track record in reducing transaction errors through meticulous financial recordkeeping and fostering teamwork. Adept at multitasking and enhancing client satisfaction by streamlining account processes, ensuring compliance with banking regulations.
Overview
8
8
years of professional experience
Work History
Assistant Cashier/New Accounts Supervisor
Lytle State Bank
01.2017 - 03.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with inquiries, providing exceptional service and maintaining positive banking relationships.
- Managed daily cash drawer reconciliations, identifying discrepancies and resolving issues promptly.
- Trained new staff on operational procedures and customer service protocols to enhance team performance.
- Monitored compliance with banking regulations and internal policies to maintain security standards.
- Collaborated with fellow employees to address complex transactions or resolve customer issues, promoting teamwork and problem-solving skills.
- Assisted in training new employees on proper cashier procedures and best practices, fostering a supportive learning environment for new hires.
- Reduced errors in cash handling by implementing a system for double-checking balances, ensuring accuracy and accountability.
- Maintained a high level of attention to detail while handling cash and processing financial transactions, reducing discrepancies in end-of-day cash reconciliations.
- Processed customer transactions accurately and efficiently, ensuring compliance with financial regulations.
- Managed cash handling procedures, maintaining balanced drawers and minimizing discrepancies.
- Managed new account setups, ensuring compliance with company policies and industry regulations.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
- Streamlined the account opening process for faster service and improved client experience.
- Maintained accurate records of all new account transactions, ensuring compliance with bank policies and regulations.
- Explained account terms and conditions to customers.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Responded to customer inquiries regarding new accounts and account services.
- Greeted customers and delivered information about new account processes.
- Activated new accounts and issued customer identification numbers.
Education
High School Diploma -
Lytle High School
Lytle, TXSkills
- Patience and tolerance
- Multitasking proficiency
- Motivation and initiative
- Cash handling expertise
- Banking procedures
- Financial recordkeeping
- Transaction processing
- Teamwork and collaboration
- Customer service
- Front desk operations
- Financial reporting
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Assistant Cashier/New Accounts Supervisor
Lytle State Bank
01.2017 - 03.2025
High School Diploma -
Lytle High School