Danielle S Oliveira
Amherst,NH
Summary
Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
Work History
CEM Colonial Electronic Manufacturers, Inc.
Stockroom Receiver / Material Handler
01.2023 - Current
- Offered training on operation and maintenance of new products and equipment.
- Followed up on status reports and prompted customer or company response following periods of inactivity.
- Queried potential clients to determine areas of need.
- Negotiated details of agreements, submitted orders to manufacturers and coordinated installation of products and equipment.
Colt Recycling
Recycler Components
08.2022 - 01.2023
- Operated shredders to reclaim steel from discarded appliances.
- Sorted materials to separate high-grade materials such as copper and brass.
Corda Bamba
Factory
04.2008 - 10.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Helped store management meet standards of service and quality in daily operations.
- Documented daily production and materials usage in Maximus to track data.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
Education
Master of Arts - Human Resources Development
FAAST
03.2014
Bachelor of Arts - Business Administration
FAAST
Brazil03.2012
Skills
- Product Knowledge
- Sample Updates
- Cash Control
- Operational Efficiency
- Client Satisfaction
- Business Operations
- Customer Inquiries
- Unloading Procedures
Languages
English
Portuguese
Fluent
Timeline
CEM Colonial Electronic Manufacturers, Inc.
Stockroom Receiver / Material Handler
01.2023 - Current
Colt Recycling
Recycler Components
08.2022 - 01.2023
Corda Bamba
Factory
04.2008 - 10.2018
Master of Arts - Human Resources Development
FAAST
Bachelor of Arts - Business Administration
FAAST
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