Danielle Shelton
Roseville
Summary
I'm a friendly and energetic Store Manager that brings extensive experience into retail settings. I've set and enforced consistent standards to maintain staff satisfaction and meet high quality service to all customers. I build strong relationships with team members and customers. I have a very well organized nature and sound judgment focused on maximizing team productivity.
Overview
8
8
years of professional experience
Work History
Store Manager of Operations
Heinrich's Decorating Nook
08.2016 - Current
- I assisted the owner in recruiting and hiring team members. I've also trained several employees on how to do day to day operations, such as customer service, stocking the store, and running the cash registers.
- Planned and assigned workload by delegating tasks and directing team members.
- I dealt with customers concerns and made sure that I addressed them promptly and professionally.
- Submitted purchase orders and organized deliveries with numerous companies.
- Interacted closely with customers to build connections and relationships with the majority of them.
- Supervised and guided customers at our counters by giving them very detailed information and answering questions they might have about the products they were purchasing.
- Managed the store organization and maintenance. Also rotated merchandise and displays to feature new products.
Education
Psychology
Macomb Community College
Warren, MIHigh School Diploma -
Warren Mott High School
Warren, MI06-2013
Skills
- Computer skills
- Employee training
- Point of sale systems
- Friendly and positive
- Work Planning and Prioritization
- Customer service management
- Outstanding communication skills
- Team leadership and coaching
Languages
English
Full Professional
Timeline
Store Manager of Operations
Heinrich's Decorating Nook
08.2016 - Current
Psychology
Macomb Community College
High School Diploma -
Warren Mott High School
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