Danielle White
Fairborn,OH
Summary
Customer Service Representative with 15+ years of experience supporting healthcare, retail, and enterprise customers in high-volume call center and remote environments. Proven ability to provide phone and email support, process and manage orders accurately, explain detailed procedures clearly, and maintain strict quality and documentation standards. Known for integrity, adaptability, and a customer-first mindset when supporting healthcare professionals and sales teams.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
46
46
years of professional experience
Work History
Customer Service Representative (Remote, Healthcare)
NexRep – Teladoc
12.2025 - 02.2026
- Provided phone support to patients and healthcare-related inquiries; scheduled appointments, verified information, documented records accurately, and followed standardized processes to ensure compliance and quality.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative (Remote)
NexRep – Priceline
02.2020 - 06.2020
- Handled inbound customer inquiries; processed changes, cancellations, and order-related requests accurately; maintained detailed records and met quality, productivity, and attendance metrics.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Alorica – Evine
09.2016 - 03.2019
- Processed customer orders, returns, and order status requests; explained policies and procedures clearly; maintained high accuracy and supported continuous improvement initiatives.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative (Remote)
West at Home
09.2007 - 03.2014
- Supported national brands with order entry, account inquiries, and service requests while adapting to changing tools and workflows.
- Managed complex inquiries by utilizing CRM software to track interactions and follow-ups efficiently.
- Implemented process improvements resulting in reduced response times for customer queries.
- Conducted quality assurance assessments to ensure adherence to service standards and compliance guidelines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Clerk
United States Postal Service
Capitol Heights, MD
10.1985 - 09.2006
- Provided front-line customer service, processed transactions accurately, and maintained strict record-keeping standards.
- Trained new clerks on mail handling procedures and customer service protocols, enhancing team performance.
- Managed inventory of postal supplies, coordinating with vendors to ensure availability for daily operations.
- Monitored compliance with postal regulations, ensuring adherence to policies and procedures across all operations.
Data Entry
Federal Bureau of Investigation Headquarters
Washington D.C.
05.1980 - 05.1985
- Streamlined data entry procedures for increased efficiency and reduced processing time.
- Ensured accurate record-keeping of client information through consistent data entry practices.
- Increased accuracy in financial reporting through meticulous recordkeeping and data entry tasks.
- Facilitated smooth operations with proficient data entry and document management for various projects.
Education
High School Diploma -
Martin Luther King High School
Philadelphia, PASkills
- Customer support expertise
- Problem resolution
- Customer relations
- Data entry
- Critical thinking
- Active listening
- Customer service
- Sales Force Software
- AI Videos & Images GPT Bot Creator for Chatgpt
- Crafter Machines I have Heat Press, Wecreat Engraver, Siser Romeo, Tumbler Press, Mobile Phonecase Press, Embroidery Machine
- Video Editing Capcut
- Social Media, Youtube, Instagram, Tiktok , FB
- Canva Professional
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native or Bilingual
Interests
- Graphic Design
- Crafting and DIY Projects
- Creating digital artwork using software like Canva and AI
- Blogging
- Running a Crafting Business Bosslady Merch
- Running a Craftingbotstudiocom business where I sale bots for crafting images
- Running an etsy store http://bossladymerchandiseetsycom
Timeline
Customer Service Representative (Remote, Healthcare)
NexRep – Teladoc
12.2025 - 02.2026
Customer Service Representative (Remote)
NexRep – Priceline
02.2020 - 06.2020
Customer Service Representative
Alorica – Evine
09.2016 - 03.2019
Customer Service Representative (Remote)
West at Home
09.2007 - 03.2014
Clerk
United States Postal Service
10.1985 - 09.2006
Data Entry
Federal Bureau of Investigation Headquarters
05.1980 - 05.1985
High School Diploma -
Martin Luther King High School