Danielle Wilson
Hillsboro,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Desk Adjuster
Alacrity Solutions
Irving, Texas
06.2024 - 07.2024
- Provided detailed estimates of repair costs for damaged properties.
- Investigated and analyzed property damage claims to determine coverage, liability, and damages.
- Analyzed financial data associated with property damage claims such as repair costs or replacement values.
- Met deadlines for submitting reports detailing investigation results in a timely manner.
- Maintained accurate records of all investigations into property damage claims.
- Communicated regularly with clients regarding status updates on their claims.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Property Desk Adjuster
Alacrity Solutions
Carrollton, TX
05.2023 - 10.2023
- Provided detailed repair cost estimates for damaged properties.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Input claim information and payments into company database.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
Auto Desk Adjuster
Renfro
Birmingham, AL
02.2022 - 05.2023
- Prepared detailed reports summarizing all aspects of the claims process.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Determined liability based on facts gathered from investigations.
- Ensured compliance with company policies and procedures as well as applicable state regulations.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Processed payments according to terms outlined in policy contracts.
- Negotiated settlements with claimants when appropriate.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs.
- Reviewed and interpreted police reports and witness statements to establish facts of claims.
- Communicated effectively with policyholders, explaining claim processes and decisions clearly.
- Utilized resources and prior experience in industry to determine if claims should be approved for payment or denied.
- Researched and verified insurance policy coverage.
- Documented all claim activities thoroughly in company systems for audit and compliance purposes.
- Investigated auto accident claims to determine liability and coverage.
- Provided exceptional customer service, addressing concerns and questions promptly.
- Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
- Coordinated with body shops and repair professionals to validate repair costs and methods.
- Reviews and adjusts claims by claim processing guidelines.
- Evaluated extent of damage and documented findings.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
PRODUCTION OPERATOR
Dyna Energetics
Blum, Texas
07.2018 - 07.2022
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
- Complied with all relevant health and safety regulations while performing job duties.
- Assisted with troubleshooting issues that arose during the production process.
- Prepared raw materials for production line operations.
- Used hand tools, power tools and other equipment to assemble components.
- Ensured all products were packaged correctly before shipping out.
- Performed routine maintenance on production equipment.
- Assembled components to produce finished products.
- Followed written instructions for assembly of parts.
- Collaborated with team members to meet daily production goals.
- Restocked inventory shelves when necessary.
- Performed quality control checks on assembled items.
- Monitored production output and adjusted accordingly.
- Maintained production machines and equipment.
- Loaded and unloaded materials from conveyor belts as required.
- Tracked inventory levels and restocked materials as needed.
- Operated machinery according to safety regulations.
- Stored, labeled and organized all necessary tools and supplies needed for production line operations.
- Cleaned work areas regularly to ensure a safe working environment.
- Adjusted machine settings to optimize production efficiency.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Rotated through various stations on the production line to maintain skill versatility.
- Followed standard operating procedures and safety protocols at all times.
- Packed finished products into containers and prepared them for shipment.
- Adjusted machinery settings for optimal performance and product quality.
- Monitored production line for equipment malfunctions, reporting issues to supervisors promptly.
Property Desk Adjuster
Alacrity
Carrollton, TX
08.2021 - 12.2021
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Input claim information and payments into company database.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Determined liability by reviewing policy documents, contracts, and other relevant documents.
Concierge
Valet Living
Dallas, TX
08.2020 - 07.2021
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Ensured that all customer complaints were addressed in a timely fashion.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
- Handled mail and package deliveries, keeping items secure.
- Ensured safekeeping of packages and deliveries for guests.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Directed incoming calls and messages to appropriate staff or residents.
DIETARY AIDE
West Rest Haven
West, Texas
08.2017 - 06.2018
- Assisted with preparation of snacks and other light meals.
- Delivered meals to residents and patients in their rooms when requested.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Prepared and served meals according to dietary guidelines.
- Cleaned and sanitized kitchen equipment and surfaces.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Set up trays for patients upon request.
- Checked temperatures of hot food before serving it to patients and residents.
- Provided assistance with meal setup, serving, and clean up as needed.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Delivered snacks to nurse station for distribution to specific residents.
HOUSEKEEPER
Historic Lofts Of Waco High
Waco, TX
06.2016 - 06.2017
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Emptied trash receptacles throughout the property.
- Sanitized all areas of the hotel lobby and public restrooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Observed proper use of chemicals when cleaning various surfaces.
- Scrubbed kitchen appliances, countertops and fixtures.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Maintained and organized cleaning supplies stock.
- Used cleaning chemicals following proper guidelines.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Cleaned building floors by sweeping, mopping and scrubbing.
Dietary Aide
Ridgecrest Retirement and Health Care
Woodway, Texas
08.2014 - 06.2016
- Maintained safe food handling practices to prevent germ spread.
- Monitored temperatures of prepared food and cold-storage areas.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Filled and served various beverages for customers.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Refilled condiments, napkins and server workstations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Packaged and bagged cooked food and prepared items.
- Assembled and served meals according to specific guest requirements.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
DIETARY AIDE
West Rest Haven
West, Texas
01.2010 - 04.2014
- Assisted with preparation of snacks and other light meals.
- Delivered meals to residents and patients in their rooms when requested.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Prepared and served meals according to dietary guidelines.
- Cleaned and sanitized kitchen equipment and surfaces.
- Set up trays for patients upon request.
Education
High School Diploma -
Whitney High School
Whitney, TX05-2005
Skills
- Negotiation abilities
- Property Damage Assessment
- Policy Interpretation
- Report Preparation
- Damage Assessment
- Technical knowledge
- Property Inspection
- Claims Investigation
- Claims Evaluation
- Decision-Making
- Claims Processing
- Critical Thinking
- Team Collaboration
- Active Listening
- Policy investigations
- Settlement Negotiations
- Customer service and support
- Excellent Communication
- Coverage Determination
- Multitasking
- Report and Records Review
- Teamwork and Collaboration
- Time management abilities
- Organizational Skills
- Property claims
- Continuous Improvement
- Computer Skills
- Settlement Negotiation
- Records Review
- Attention to Detail
- Liability Determination
- Property adjusting
- Claims file management processes
Certification
- State Farm auto certificate
- State farm policy certification
- (Home state) Texas license - All lines
- Florida license - All lines
- Idaho license - All lines
- South Carolina license - All lines
- Kentucky license - All lines
- Oklahoma license - All lines
- Louisiana license - All lines
- West Virginia license - All lines
- Minnesota license - All lines
- Utah license - All lines
References
References available upon request.
Timeline
Property Desk Adjuster
Alacrity Solutions
06.2024 - 07.2024
Property Desk Adjuster
Alacrity Solutions
05.2023 - 10.2023
Auto Desk Adjuster
Renfro
02.2022 - 05.2023
Property Desk Adjuster
Alacrity
08.2021 - 12.2021
Concierge
Valet Living
08.2020 - 07.2021
PRODUCTION OPERATOR
Dyna Energetics
07.2018 - 07.2022
DIETARY AIDE
West Rest Haven
08.2017 - 06.2018
HOUSEKEEPER
Historic Lofts Of Waco High
06.2016 - 06.2017
Dietary Aide
Ridgecrest Retirement and Health Care
08.2014 - 06.2016
DIETARY AIDE
West Rest Haven
01.2010 - 04.2014
High School Diploma -
Whitney High School