Summary
I'm a dynamic, service-driven leader with a diverse background in hospitality, sales, marketing, and customer service. I thrive on creating exceptional experiences that drive both customer satisfaction and business growth. With a strong work ethic and a people-first approach, I excel at problem-solving, strategic decision-making, and building meaningful relationships. Highly organized and adaptable, I effectively coordinate resources to meet business and customer needs while fostering a positive, results-oriented environment. At my core, I believe great service isn't just about business—it's about making a lasting impact through genuine connections and exceptional care.
Overview
25
25
years of professional experience
Work History
Account Executive
LHC Group (Patient Care)
12.2023 - Current
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Cultivated new business by identifying account needs and opportunities and delivering solutions.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
General Manager
Bombay Club
06.2022 - 06.2023
- Managed all operations of a popular, full service restaurant/bar for off island owners
- Maintained and forged new relationships with vendors (including maintenance) and suppliers while handling all inventory and ordering for food and beverage
- Responsible for daily operations, as well as hiring, training, and creating/maintaining SOP's
- Adjusted menus, pricing, and ordering practices to improve food and beverage costs while establishing more concise offerings in a very inconsistent supply environment
- Responsible for handling all daily and weekly financial reports and deposits while reconciling against POS system reports
- Handled all Maitre d responsibilities during dinner shifts, including organizing reservations and accommodating walk ins - while overseeing and assisting FOH service with consistent guest contact.
General Manager
Rum and Wine Bar
02.2022 - 06.2022
- This was an interim position for a failing restaurant with intent to close and sell
- Successfully bolstered sales and operations to create a more tenable situation for prospective buyers.
- Helped identify cost and service issues and mange/transfer final inventory while staging the business for sale process.
General Manger
Grapetree Bay Hotel
08.2021 - 02.2022
- Responsible for hiring and training new staff and creating SOP's for newly renovated hotel restaurant/bar
- Built and maintained new relationships with vendors and suppliers to set up delivery accounts while creating new menus and inventory system for all F&B
- Created recipes for new menu items (including expanded brunch) and set up POS system accordingly for FOH service as well as back of house communication
- Maintained walk in fridge and freezer inventory with rotation and food safety standards in place
- Priced menus to reflect food cost at 30% or better
- Managed FOH service as well as filling in Bar/server/kitchen positions as necessary while creating relationships with local clientell for ongoing regular business.
Facilitator/Host (On-Line Memorial)
GatheringUs
05.2020 - 08.2021
- Planned, coordinated, and was master of ceremonies for on-line memorials during Covid so families could gather from all over the world to honor their loved ones
- Worked remotely with family members, friends, and my production team to plan and execute complete remote funerals.
Operator/Musical Performer
Dan Lopez Music
03.2003 - 03.2020
- Responsible for all aspects of running and maintaining a successful and thriving live entertainment career as a performer / event coordinator.
- Cultivated leads for new venues and events, as well as marketing the brand to prospective clients.
- Maintained quality of equipment and performance to optimize results with various types of venues and clientele, while assuring performance material kept up with times and trends.
- Handled all booking and details of event flow to meet client needs.
- Performed and networked at an average of 200 events per year including international travel and large charity galas.
Sales Executive
Kensington Data
08.2001 - 03.2003
- Generated leads with medical insurance carriers nationwide for utilization of directory software
- Cultivated and Maintained strong relationships with key customers and decision makers
- Customized directory software solutions based on needs communicated for the most effective and streamlined process possible
- Responsible for entire sales cycle from start to finish.
Sales Executive
Ricoh
02.2000 - 08.2001
- Found and cultivated leads as an outside sales executive, as well as maintaining and renewing existing contracts for all levels of network copying and printing solutions for a 5 town territory in Bergen County
- Successfully created, developed, and maintained new relationships in order to secure new business in an extremely competitive marketplace
- Handled entire sales process including : introduction, needs analysis, proposal of equipment and pricing solution, closing and execution of install process
- Worked solely on commission
Education
Bachelor of Arts -
05.1996
Skills
- Lead generation
- Revenue generation
- Interpersonal skills
- Sales forecasting
- Market development
- CRM software
- Needs assessments
- Territory Management
- Market research
- Networking strategies
- Relationship building
- Effective communication
- Problem solving
- Pipeline management
- Business development and planning
Education and Training
other
Timeline
Account Executive - LHC Group (Patient Care)
12.2023 - Current
General Manager - Bombay Club
06.2022 - 06.2023
General Manager - Rum and Wine Bar
02.2022 - 06.2022
General Manger - Grapetree Bay Hotel
08.2021 - 02.2022
Facilitator/Host (On-Line Memorial) - GatheringUs
05.2020 - 08.2021
Operator/Musical Performer - Dan Lopez Music
03.2003 - 03.2020
Sales Executive - Kensington Data
08.2001 - 03.2003
Sales Executive - Ricoh
02.2000 - 08.2001
William Paterson University of New Jersey - Bachelor of Arts,
Similar Profiles
Daphne DampmanDaphne Dampman
Account Executive at LHC Group | Patient CareAccount Executive at LHC Group | Patient Care
Liana CopelandLiana Copeland
Business Office Manager at Patient Care/LHC GroupBusiness Office Manager at Patient Care/LHC Group
Sheila Tolento PavadoraSheila Tolento Pavadora
Full Time Physical Therapist at Patient Care/ LHC Formerly Brookdale Home HealthFull Time Physical Therapist at Patient Care/ LHC Formerly Brookdale Home Health