Daniel Lowie Surell

I work in the Engine Room of a Commercial Ship like MAERSK LINE LIMITED that carries container cargoes around the world.

• Assisted engineers with maintenance of the machineries everyday.
• Performed thorough soundings and rounds around the Engine Room.
• Ensured compliance with safety regulations during all phases of project implementation, resulting in zero incidents or accidents onboard.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Trained new personnel regarding company operations, policies and services.