Daniellyn Gapochka

Barista

Starbucks

10.2023 - Current

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cleaned counters, machines, utensils, and seating areas daily.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Operated espresso machines and commercial coffee brewers to create beverages.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Increased repeat business by providing exceptional customer service and building rapport with patrons.
Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Maintained clean and organized workspace, ensuring welcoming environment for customers.
Used POS system to accurately enter orders and process payments.
Prepared specialty drinks such as cappuccinos, lattes and mochas.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Followed exact recipes for mixing and preparing beverage and food items.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Helped management keep adequate supply on hand by notifying of shortages.
Learned special recipe items and seasonal offerings to best meet customer needs.
Promoted additional items with beverages, increasing store sales.
Packaged bagels, muffins and other food items for customer purchase.
Minimized spoilage with proper use of first-in-first-out stock procedures.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Summary

Overview

Work History

Barista

Volunteer

Education

High School Diploma -

Skills

Languages

Timeline

Barista

Volunteer

High School Diploma -

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