DANIEL M WISSELMAN
New York,NY
Summary
Energetic management professional experienced in hospitality with strong interpersonal skills and a positive leadership style that allow me to make everlasting connections with employees. Emphasizes process improvement to increase profits and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Springhill Suites by Marriott Fifth Avenue
New York, NY
10.2023 - Current
- Analyze financial data and prepared reports for senior management.
- Identify opportunities for cost savings and operational efficiency improvements.
- Created additional premium room type within the hotel to enhance premium revenue
- Implemented various incentives within the hotel to increase GSS, Financial, AES
- Provide training, guidance, and support to staff members on proper procedures and policies.
- Evaluate current processes within the hotel to identify areas of improvement.
- Establish and maintain effective communication with staff members to ensure efficient operations.
General Manager
Allegria Hotel
Long Beach, NY
10.2022 - Current
- Responsible for multimillion dollar renovation to attract more business from the corporate market as well as expanding social group business
- Responsible for coordinating capital improvement projects to take the hotel to the next level
- Responsible to continue to receive achievements such as the Knot Best of Weddings for 2022
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Review financial statements and sales or activity reports to measure productivity or goal achievement.
- Implement successful business strategies to increase revenue and target new markets.
General Manager
Crowne Pointe Historic Inn & Spa
Provincetown, MA
02.2020 - 10.2022
- Successfully exceeded RevPAR, Occupancy, and ADR budget goals through strategic revenue and rate maximization strategy
- Exceeded 2022 total revenue budget by nearly $200,000
- Surpassed 2022 Gross Operating Profit budget by nearly $100,000
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Delegated work to staff, setting priorities and goals.
- Coordinated Capital Improvements to continue to take the hotel to the next level and to be able to charge premium rates
- Finished 2022 Tripadvisor Recommend percentage of 90.4%
Senior Operations Manager, Front Office
Long Island Marriott
Uniondale, NY
11.2019 - 02.2020
- Successfully Led Front Office Team to exceed 2019 and 2020 goals for check in experience score, elite appreciation, and staff service, all while improving productivity and financial performance within the department
- Recruited, trained and developed team, supporting all corporate growth and productivity objectives.
- Served as mobile services champion, focusing on increasing revenue and GSS through promoting mobile check in and mobile guest services
- Served as Front Office Council Member for the NYC Hotel Front Office Council Association
Assistant Director Of Welcome Office
W Union Square
New York, NY
10.2018 - Current
- Directly oversee 40 talent members within the Welcome Office Team
- Led team to achieve excellent passing score on BSA Audit, which was the highest result since 2015
- Helped team achieve a 32% increase in AES through detailed service trainings, various recognition initiatives, and by minimizing discrepancies associated with Atlas
- Successfully led team through RD1 conversion from Starwood System to the Marriott system, while maintaining strong GSS and Elite Appreciation Scores
- Responsible for roll out of new Marriott Bonvoy Program, ensuring that team is fully onboard and proactively striving to flawlessly execute the new initiatives to keep our repeat guests coming back
- Trainined team on Marriott Reservation system to ensure we are balancing inventory correctly which in turn maximizes revenue and increases GSS Scores.
Front Office Manager
Courtyard by Marriott New York Manhattan/Herald Square
New York, NY
07.2017 - 10.2018
- Directly oversee 11 associates within the Front Office Department
- Successfully led team to achieve a 95.5% on Brand and a 93.2% on Operations on most recent BSA Audit.
- Proven Leadership Style with enhanced focus on increasing Associate Engagement Score by creating and implementing monthly recognition/incentive based programs for our team which have in turn, also assisted in increasing elite member appreciation and GSS: Intent to Recommend.
- Succesfully increased all 7 AES drivers for the most recent 2018 AES results compared to the year prior, including an increase in leadership excellence by 34 points, an increase in Breakthrough Leadership Training Index by 16 points, and an increase in teamwork by 13 points.
- Work closely with revenue management team and sister hotels in the market to maximize revenues and ensure we are hitting 96% occupancy to generate additional revenue from our Marriott Rewards Redemption Stays.
- Serve as TakeCare Champion for the hotel, in an effort to motivate associates to share their passion for wellbeing, relationship building, community, and sustainability.
- Hold consistent rap sessions with associates and work to help with their development plan to promote growth and assist them in getting to the next level
- Service Coach with enhanced focus on living up to the Courtyard Values and standards, including Acts of Awe.
- Assisted in putting new checklist process in place with new processes that revolve around guest satisfaction and Financial Control Audits to maximize efficiency in the department
- Strategically created Front Office Schedule to minimize overtime and maximize workforce during peak operational times which in turn increased GSS: Intent to Recommend.
- Heavily involved in all operations of 167 room hotel including Housekeeping, Engineering, Loss Prevention, Events, Bistro.
Housekeeping Manager
JW Marriott Essex House
New York, New York
06.2016 - 07.2017
- Champion of documentations and disciplinary action within the housekeeping team, working closely with Human resources to hold our 100+ associates accountable for their actions, and in turn worked to significantly decrease the amount of attendants reporting to work late and increase service expectations within the department.
- Serve as a JW service coach, delivering brand update lectures as well as additional service oriented-training's to keep our team knowledgeable in highlighting the uniqueness of our brand.
- As JW service coach, keep standing ovation stories alive within the hotel to keep pushing our employees to drive results.
- Serve as BLT coach and have assisted in putting more of an emphasis in recognizing managers who have quality commitments to help move the needle with the BLT process Received Certification in Foundations of Cleaning course, in turn working more efficiently to better manage our third party services including the shampoo company and linen company Assisted in putting Rooms Inspection program in place, which helped increase our room cleanliness score from 65% to 68.8% year to date.
Rooms Operations Manager
New York Marriott East Side
New York City, NY
08.2014 - 06.2016
- Voted both Manager of the 2nd quarter and manager of the year in 2015 due to grateful appreciation and distinguished recognition of hard work, devotion, and commitment to excellence
- Created room upgrade program in period 11 of 2014, increasing 2015 upsell revenue approximately 350% compared to same time last year (2014) and same time two years ago (2013), and exceeding our corporate goal for the first time ever by over 25%.
- Created Marriott Rewards sign up incentive program in period 7 of 2015 in which led team to exceed sign up goal by approximately 100% for period 8 and 9 of 2015 and continue to increase sign ups by 10% each month on average.
- Large part of increasing check in experience score from 65.6% in 2014 to 68.2% YTD for 2015, exceeding our goal of 67.8% by creating recognition program for the hosts, increasing host empowerment by creating unexpected delighters LSOP, and consistently being passionate about spreading the hospitality mindset as Art of Hosting and Breakthrough Leadership Coach.
Assistant Front Desk Manager
JW Marriott Orlando Grande Lakes
Orlando, FL
06.2013 - 08.2014
- Assisted in exceeding goal of "Problem Resolve on First Contact" score of 38.1% and achieving 39.6% for Year to Date Ending 2013 by handling and resolving guest complaints and creating resolution
- Helped achieve "Elite Member Appreciation Score" of 79.5% by taking ownership of Our Griffin Recognition Program Created and organized our Associate Outing to ensure Associates feel appreciated and respected by their leaders, which boosted our AES scores
- Supervised housekeeping services; inspecting rooms to ensure brand standards are consistently being met
- Recipient of Four Spirit to Serve Awards from Marriott Corporate for serving guests with care and pride Featured On WESH 2 Local News for my part in recruiting qualified veterans to JW Marriott at a military career fair.
Education
Bachelor of Science - Hospiality Administration
Boston University
2013
Timeline
Assistant General Manager
Springhill Suites by Marriott Fifth Avenue
10.2023 - Current
General Manager
Allegria Hotel
10.2022 - Current
General Manager
Crowne Pointe Historic Inn & Spa
02.2020 - 10.2022
Senior Operations Manager, Front Office
Long Island Marriott
11.2019 - 02.2020
Assistant Director Of Welcome Office
W Union Square
10.2018 - Current
Front Office Manager
Courtyard by Marriott New York Manhattan/Herald Square
07.2017 - 10.2018
Housekeeping Manager
JW Marriott Essex House
06.2016 - 07.2017
Rooms Operations Manager
New York Marriott East Side
08.2014 - 06.2016
Assistant Front Desk Manager
JW Marriott Orlando Grande Lakes
06.2013 - 08.2014
Bachelor of Science - Hospiality Administration
Boston University
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