Summary
Overview
Work History
Skills
Languages
Timeline
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DANIEL M. RODRIGUES

Miami,FL

Summary

Knowledgeable Risk Analyst equipped with strategic planning and program leadership abilities honed in banking. Reinforces strong and successful policies to mitigate risk at each line of business to establish clear procedures for assessments, prevention and containment. Familiar with regulatory requirements to maintain strict controls.

Overview

17
17
years of professional experience

Work History

Financial Crime Risk Analyst

TD Bank
03.2022 - Current
  • Employ strong program management skills to successfully control financial loss and risk reputation.
  • Investigate allegations to check validity and recommend actions to minimize losses.
  • Analyze customer data with account information and draw conclusions to meet SLA reporting for 10-15 cases daily.
  • Teach employees how to control risks and submit reporting at front line.
  • Review and keep up to date with emerging fraud trends pertaining to regulatory changes.
  • Report to other departmental functions, and provide recommendations to enhance AML related gaps, issues and enhancements.

Resource Officer

TD Bank
11.2020 - 03.2022
  • Partner with Product Managers to implement new processes & procedures.
  • Report technology issues and communicate resolution for improvements.
  • Complete bi-weekly, monthly, and quarterly coaching for 12 team members by ensuring leaders are supported and documenting coaching sessions.
  • Develop and implement best practices, review KPI and SLA metrics.
  • Work closely with senior management and HR to improve employee performance.

Assistant Store Manager

TD Bank
02.2013 - 11.2020
  • Recruited, interviewed, and hired qualified employees to provide top-quality service.
  • Developed and maintained relationships to increase and retain customer wallet share above 75%.
  • Assisted Regional Operations Officer with branch audits to adhere with risk and compliance.
  • Received multiple Quarterly WOW Star awards for exceeding monthly store sales goals by at least 115%.
  • Promoted referrals to store partners including Wealth, Small Business & Commercial Lending, and Insurance.
  • Observed each employee's individual strengths and mentored areas of opportunity.

Teller Service Manager

TD Bank
09.2010 - 02.2013
  • Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
  • Managed cash inventory to ensure vault & ATMs were properly stocked to service both personal and business clients.
  • Trained new employees in cash handling procedures and bank policies to promote compliance with established standards.
  • Reviewed accounts for suspicious activity and reported accordingly.
  • Created daily structure plan for successful day-to-day operations.
  • Held huddles and meetings to improve employee morale and performance to ensure tellers met their sales goal by at least 100%.

Customer Service Representative

Santander Bank
08.2007 - 09.2010
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional service to every customer by leveraging knowledge of products and services and creating welcoming, positive experiences.
  • Actively listened, handled concerns quickly and escalated major issues.

Skills

  • Budget Management
  • Business Development
  • Credit Analysis
  • Credit Risk Management
  • Financial Reporting
  • Fraud Assessment
  • Operations Management
  • Team Leadership
  • Risk Mitigation

Languages

Spanish
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Financial Crime Risk Analyst

TD Bank
03.2022 - Current

Resource Officer

TD Bank
11.2020 - 03.2022

Assistant Store Manager

TD Bank
02.2013 - 11.2020

Teller Service Manager

TD Bank
09.2010 - 02.2013

Customer Service Representative

Santander Bank
08.2007 - 09.2010

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DANIEL M. RODRIGUES