Daniel P. Burns
Fairfax,VA
Summary
Dynamic and results-driven automotive professional with proven success and expertise in fixed operations and business analysis. Adept at managing high-performing teams and establishing efficient, high-quality service operations. Skilled in analyzing business performance, optimizing processes, and implementing strategies that drive operational success and profitability. A dedicated leader committed to delivering exceptional customer service and continuous professional growth.
Overview
21
21
years of professional experience
Work History
Service Director - Roda
Roda (formely CarCare to Go)
Washington DC-Baltimore Area
08.2021 - 05.2024
- As Service Director at this innovative start-up, I played a key role in executing a business model that was cutting edge and broke the industry mold
- Working closely with the executive team, I helped design and establish the service and parts departments from the ground up, creating a fully operational, industry-compliant facility
- Led the development of a skilled team, establishing efficient workflows and maintaining high standards of service quality
- Under my leadership, we achieved and maintained a perfect 5-star Google rating with over 800 reviews, reflecting our commitment to excellence and customer satisfaction
Service Manager - Honda of Chantilly
Pohanka Automotive Group
Chantilly, VA
02.2018 - 05.2020
- As the Manager of a dynamic and rapidly growing Service Department, I was dedicated to building and leading a high-performing team to drive success
- I recruited, trained, and managed over 50 employees of varying skill levels and experience, fostering a culture of continuous improvement and accountability
- By providing tailored coaching and positive reinforcement, I enhanced individual performance and ensured alignment with company objectives
- I focused on key business areas such as customer satisfaction, client retention, sales, gross profit, and overall net profit, working to optimize department operations and improve efficiency
- I collaborated with cross-functional teams to implement strategic marketing initiatives and refine processes, all while maintaining a strong focus on achieving departmental goals and contributing to the dealership's growth
Assistant Service Manager - Pohanka Acura
Pohanka Automotive Group
Chantilly, VA
01.2016 - 02.2018
- With nearly a decade of experience in repair & service consulting, I refined my administrative and operational skills in this management role
- I structured department schedules, ensured CSI compliance, and oversaw profitability projections while creating growth opportunities for advisors
- Focused on developing customized client interaction strategies, our team has driven customer retention and loyalty, contributing to the continued success of the service department
- Under my leadership, we consistently increased customer-pay repair order volume, helping the Acura brand maintain its leadership position worldwide for over a decade
Service Advisor - Pohanka Acura
Pohanka Automotive Group
Chantilly, VA
10.2007 - 01.2016
- Provided exceptional customer service as the first point of contact for clients, managing all aspects of their service experience
- Assessed vehicle issues, recommended services, and communicated repair progress, ensuring clear and timely updates
- Built strong customer relationships through personalized service, fostering loyalty and repeat business
- Collaborated with technicians and management to ensure accurate estimates, efficient service delivery, and adherence to quality standards
- Consistently achieved high customer satisfaction scores and contributed to the department's sales and profitability goals
Internet Sales Representative - Sheehy Nissan
Sheehy Auto Stores Inc.
Manassas, VA
07.2006 - 10.2007
- Operated as a part-time Internet Sales Representative, managing online leads and customer inquiries in the evenings while working as a Nissan Technician during the day
- Leveraged emerging digital platforms to engage potential buyers, providing detailed vehicle information and facilitating seamless communication between customers and the dealership
- Successfully balanced both roles, demonstrating exceptional time management and adaptability
- Played a key role in building the dealership's online presence, contributing to increased sales and customer engagement while adapting to the growing trend of digital retail in the automotive industry
Certified Automotive Technician - Sheehy Nissan
Sheehy Auto Stores Inc.
Manassas, VA
02.2003 - 10.2007
- I started my career in the Automotive Industry in this role, gaining expertise in diagnosing, repairing, and maintaining Nissan vehicles
- Specialized in complex systems, using advanced diagnostic tools to deliver reliable, efficient service
- Earned two ASE certifications and numerous Nissan certifications, reflecting my commitment to professional growth and commitment to excellence
- I worked closely with the team of advisors to ensure transparency with clients, contributing to high customer satisfaction, while maintaining a safe, organized workspace
Education
Fixed Operations -
NADA Academy
10.2017
Advanced Diploma -
Osborn High School
06.2002
Skills
- Fixed Operations
- Leadership Development
- Financial Analysis
- Departmental budgeting
- Business Development
- Automotive Repair
- Customer Service
- Sales Growth Initiatives
Awards
- Acura Precision Team Award
- Honda President's Award
Affiliations
Automotive Curriculum Advisory Board Member
Northern Virginia Community College Mar 2018 - May 2020 · 2 yrs 3 mos
Testimonies & Recommendations
Brendan Monaghan - August 22, 2024
CEO, Libsyn
Brendan was senior to Daniel at Roda but didn't manage Daniel directly
"Dan and I worked together at Roda. Dan's ability to dissect problems and worked directly with customers to identify and communicate solutions was incredibly valuable to our Customer Experience Function. He cares immensely about the customer and seeks to work with his team to provide the very best experience."
Lenny Gonzales - June 8, 2011
Owner / Partner, Pohanka Auto Group
Lenny was senior to Daniel at Pohanka Acura but didn't manage Daniel directly
"Dan is one of our most prized ASM's! He consistently receives accolades in regards to his client handling and issue resolution. He is a results orientated individual and I would highly recommend him to anyone who wants and expects a higher level of service than most in this market can deliver. He is certainly a "rising star" in our organization!"
Timeline
Service Director - Roda
Roda (formely CarCare to Go)
08.2021 - 05.2024
Service Manager - Honda of Chantilly
Pohanka Automotive Group
02.2018 - 05.2020
Assistant Service Manager - Pohanka Acura
Pohanka Automotive Group
01.2016 - 02.2018
Service Advisor - Pohanka Acura
Pohanka Automotive Group
10.2007 - 01.2016
Internet Sales Representative - Sheehy Nissan
Sheehy Auto Stores Inc.
07.2006 - 10.2007
Certified Automotive Technician - Sheehy Nissan
Sheehy Auto Stores Inc.
02.2003 - 10.2007
Fixed Operations -
NADA Academy
Advanced Diploma -
Osborn High School
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