DANIEL R. KERLS
Medway,MA
Summary
Dan is an accomplished Executive with over twenty years of experience in the health care industry. Has partnered and led teams to identify, evaluate, build and scale national multi-site healthcare services companies that are committed to providing best in class service to their patients in the Retail Health, Urgent Care, Outpatient Rehabilitation Centers, Hospital, Dental, Dialysis and Clinical Sectors. Currently seeking a new career opportunity as an Operations Executive in the Healthcare Area. Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
18
18
years of professional experience
Work History
Executive Director
Clinical Trials, CVS Health
11.2021 - Current
- Lead CVS Health’s Hybrid and Decentralized Clinical Trial operations including integrated community-based clinical research site network and home research solutions
- Spearhead teams creating infrastructure for practice operations, trial execution, operational excellence and staffing
- Appointed head of $23M Home Research Nursing Business Unit and integrated into overall enterprise
- Initiated 7 trials in under 12 months by creating centralized operational infrastructure that generated $13M to date
- Created innovative workforce model leveraging domain expertise and experience that delivered a model that met 100% of sponsor study expectations
- Headed process improvement initiatives to modify staffing and scheduling practices leading to a 20% increase in site utilization.
Executive Director
Kidney Care, CVS Health
10.2019 - 11.2021
- Assumed overall responsibility for creating a national continuum of access points to dialysis
- Headed multiple stakeholder groups to lead integration of joint venture teams
- Spearheaded new operational infrastructure to support partnerships with internal and external stakeholders
- Facilitated financial review of equipment and supplies by negotiating updated contracts with joint venture resulting in savings of $2M in annual savings
- Engaged design and construction teams to conduct research into the dialysis patient experience resulting in a new state of the art home dialysis training centers
Executive Director
MinuteClinic Growth, Ambulatory, CVS Health
01.2012 - 10.2019
- Successfully executed ambulatory operations, expansion and growth strategy for 1200+ retail health clinics and virtual care platforms with >6M annual patient visits
- Headed digital strategy to create a scheduling offering in addition to walk in visits
- Redesigned new communication tools resulting in reduced operational inefficiencies, clear work priorities and improved corporate to field communication
- Headed team of 80+ FTEs within Operations, Scheduling, Growth and Contact Center
- Coordinated enterprise wide flu program with year long workstream to achieve 100% of inventory sales
- Directed strategic initiatives and lead IT and Digital teams to create tools that would improve patient experience, decrease wait time and increase access resulting in 4% reduction in walkaways and 50% adoption of digital tools
- Owned growth portfolio and created strategic planning team to analyze opportunities leading to 12% incremental growth
- Championed efforts to address inventory management by switching products and renegotiating contracts with a decrease of $1M in supply expenses
- Created and led Resource Management Center to consolidate and standardize provider scheduling which improved clinic open rate from 85% to 95%
- Initiated patient experience team who identified opportunities for improvement that increased NPS from 75 to 84
- Developed environment of care program for consistent patient care setting and achieved successful accreditation on 4 successive Joint Commission surveys with no significant findings.
Director of Outpatient Rehabilitation Operations
Partners Healthcare/Spaulding Rehabilitation Network
09.2009 - 01.2012
- Combined three outpatient groups into one network of 20 outpatient clinics and 8 physical medicine practices with a revenue of $72M, 217,000 annual visits and 275+ FTEs
- Accomplishments include: overseeing design for new inpatient and outpatient areas; converting from paper to EMR; and reducing write-offs by 15%.
Senior Manager
Massachusetts General Hospital
06.2005 - 01.2012
- Manager of teams that lead process improvement initiatives in an academic medical center.
Accomplishments include: leader of technology taskforce to implement next generating or monitoring and pump technology; installation of ergonomic equipment to reduce staff injuries; medical equipment tracking program for just-in-time delivery; conversion of all patient beds; oversaw $72M capital budget.
Education
Master’s - Administration - Healthcare and Operations Management
Boston College
Master’s - Occupational Therapy
New York University
Bachelor’s - Psychology
New York University
Skills
- Clinical Operations, Process Improvement and Change Management, Vendor Management & Negotiation, Facilities Management,
- Environment of Care, Project Management, People Development, Ambulatory Care, Leadership Development, Quality / Safety
- Leadership, Healthcare Management and Healthcare Consulting
Timeline
Executive Director
Clinical Trials, CVS Health
11.2021 - Current
Executive Director
Kidney Care, CVS Health
10.2019 - 11.2021
Executive Director
MinuteClinic Growth, Ambulatory, CVS Health
01.2012 - 10.2019
Director of Outpatient Rehabilitation Operations
Partners Healthcare/Spaulding Rehabilitation Network
09.2009 - 01.2012
Senior Manager
Massachusetts General Hospital
06.2005 - 01.2012
Master’s - Administration - Healthcare and Operations Management
Boston College
Master’s - Occupational Therapy
New York University
Bachelor’s - Psychology
New York University
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