DANIEL R. RAJCZYK

• Responded to phone & email Zendesk ticket requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Managed over 15 employee call and emails per day
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Configured hardware, devices, and software to set up work stations for employees.
• Documented support interactions for future reference.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Provided on-call support for critical issues that affects patient care.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Researched product and issue resolution tactics to address customer concerns.
• Provided basic end-user troubleshooting and desktop support.
• Configured hardware and granted system permissions to new employees.
• Preformed employee On-boarding & Off-boarding in an Active Directory & Exchange environment.
• Walked individuals through basic troubleshooting tasks.
• Wrote end-user training documentation.

• Worked closely with organizational leadership and board of directors to guide operational strategy
• Created promotional materials and provided insightful information to social media, websites and print media to educate public.
• Recruited new members by networking at community events and distributing promotional materials to attendees.
• Worked closely with organizational leadership and board of directors to strategically affect operational direction.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Attracted major client, generating $1500 in additional annual revenue under new fundraising project.
• Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals
• Deployed, monitored and maintained system installation, upgrades and network integration
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation

June 2019 - January 2022

Executive Director

• Negotiated new contracts and service agreements with vendors to achieve prime pricing.
• Worked closely with organizational leadership and board of directors to guide operational strategy
• Worked closely with organizational leadership and board of directors to strategically affect operational direction.
• Exercised appropriate cost control to meet budget restrictions and maximize profitability
• Exercised appropriate cost control to meet budget restrictions and maximize profitability.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Recruited new members by networking at community events and distributing promotional materials to attendees.
• Oversaw business-wide changes to modernize procedures and organization.
• Managed teams of 3 professionals focused on improving nonprofit initiatives.
• Deployed, monitored and maintained system installation, upgrades and network integration.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Provisioned new software and hardware for use according to internal business and security policies.
• Provided support for server-class systems.

Programming Manager

March 2016 - June 2019

• Converted over 100 videos to playable format on Cablecast playback server.
• Was responsible for programming and airing 100+ community produced shows
• Converted videos to other formats.
• Provided Technical Support to 4 staff members.
• Assisted in Editing in-house productions utilizing Final Cut Pro.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Carried out day-day-day duties accurately and efficiently

• PC repair/diagnostics, technical support, and file configuration/ management.
• Assisted customers in identifying issues and explained solutions to restore service and functionality
• Cultivated and performed engineering and repair on hardware.
• Trained and supported clients.
• Provided Linux support.
• Edited and conducting troubleshooting of Apache2 configuration files.
• Oversaw systems administration, technical troubleshooting, and team support.
• Provided numerous hardware and software configuration solutions.