Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Mary Daniels

Mary Daniels

Crosby,USA

Summary

Detail-oriented professional with a strong track record in delivering exceptional administrative support. Recognized for enhancing office efficiency through meticulous organization and clear communication. Proven ability to collaborate effectively with team members and adapt to evolving demands, complemented by robust skills in recordkeeping and time management. Committed to fostering a productive work environment that drives organizational success.

Overview

18
18
years of professional experience

Work History

Office Assistant (Hybrid)

Stark Elevator
12.2022 - 09.2025
  • Cold contact via email to potential customers, data entry, office support, supporting mechanics in the field by answering questions about work they were to complete as well as assisting them with their tickets. Assigning mechanics to jobs and trouble calls. Performing quality control duties over tickets and organizing documentation on multiple platforms. Utilizing multiple programs on multiple screens including Microsoft Office, Adobe Acrobat, MONDAY, LiftKeeper, as well as goformz, Google Drive, and Chrome.

Personal Care Assistant

In-Home Attendant Services, LLC
02.2017 - 09.2023
  • Aiding a disabled individual with daily living activities, providing hands-on support with personal hygiene, meal preparation, mobility, medication reminders, and household tasks. Also offered companionship, transportation to appointments, and crucial emotional support.

Disaster Relief Agent (Virtual)

Direct Interactions
06.2022 - 11.2022
  • Answered incoming calls from those that were in distress from being affected by a natural disaster such as a hurricane, a flood, a tornado, and so on. Most callers needed some type of immediate assistance so it was my role to accept the call and exercise my listening skills, show empathy, and compassion no matter what the situation may be to get them the help they were requesting and/or needing within the pre-set guidelines.

Ticketing Event Agent

Ticket Servant
03.2018 - 08.2020
  • Selling tickets at events, printing tickets, organizing Will Call, answering customer questions, processing credit card and cash payments, deescalating issues perceived by customers, other duties as assigned.

Customer Service Representative (Virtual)

Direct Interactions
09.2013 - 01.2014
  • Handled a high volume of incoming phone calls from motorists with unpaid parking tickets, as well as assisted the motorists with removing their parking boot. I received high scores on all training tests and maintained above average QA scores.

Customer Service Representative and Help Desk Agent (Virtual)

XACT Telesolutions
03.2011 - 08.2011
  • Handled both incoming and outgoing calls for multiple clients in the same shift for a very diverse clientele. Duties included resetting PINs, registering students, accepting payments for courses, along with troubleshooting complex computer issues. Managed a high-volume workload consistently met performance benchmarks in all areas (speed, accuracy, volume). Commended for initiative, enthusiasm, intense customer focus and dependability in performance evaluations.

Customer Service Representative, Coach, and Trainer (Virtual)

Alpine Access
12.2007 - 04.2011
  • Supported multiple clients during my employment. Some examples of my duties are: 1. Utilized internal and external platforms to conduct research to identify relevant Customer/Client accounts to be credited. Accurately allocated and processed payment credits to card accounts within SLAs. Handled client correspondence via email and re-educated customers on payment behaviors. Supported account balancing/reconciliation activities in collaboration with the accounting team. Handled payment queries, disputes, and investigations for internal and external customers. Adhered to the strict compliance regulations and culture, ensuring controls completed daily. Identifying opportunities to improve current working practices to drive process enhancements and increase efficiencies. 2. Handled customer interactions (calls, chats, emails) in a fast-paced environment. Accurately resolved issues related to service, billing, payments, and collections. Explained bills and product features clearly. Troubleshot basic problems and sought higher support when needed. Built customer confidence and loyalty by resolving issues quickly and accurately. Supported various customer inquiries, including technical issues. Managed a high-volume workload consistently exceeded performance benchmarks in all areas (speed, accuracy, volume). Commended for initiative, enthusiasm, intense customer focus and dependability in performance evaluations.

Education

High School Diploma - General Studies

Wilson High School, Florence, SC

Skills

Client relations management

Positive problem-solving approach

Prioritization and planning skills

Detail-oriented data management

Strong oral presentation skills

Collaborative team member

Administrative support

Adaptable resource management

Office operations oversight

Professional and mature

Proficient with Microsoft 365

Comprehensive documentation skills

Proficient in active listening

Clear spoken communication

Accomplishments

  • Implemented LiftKeeper, which resulted in increased company efficiency and productivity.
  • Used Microsoft Excel to develop inspection tracking spreadsheets.
  • Documented and resolved ticketing inconsistencies which led to client satisfaction and retention.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, project-wide.
  • Supervised team of 15 staff members.
  • Commended for initiative, enthusiasm, customer focus, and dependability in performance evaluations.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Assistant (Hybrid) - Stark Elevator
12.2022 - 09.2025
Disaster Relief Agent (Virtual) - Direct Interactions
06.2022 - 11.2022
Ticketing Event Agent - Ticket Servant
03.2018 - 08.2020
Personal Care Assistant - In-Home Attendant Services, LLC
02.2017 - 09.2023
Customer Service Representative (Virtual) - Direct Interactions
09.2013 - 01.2014
Customer Service Representative and Help Desk Agent (Virtual) - XACT Telesolutions
03.2011 - 08.2011
Customer Service Representative, Coach, and Trainer (Virtual) - Alpine Access
12.2007 - 04.2011
Wilson High School - High School Diploma, General Studies

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