Seasoned Operations Manager and talented leader with over 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Hi, I’m
DANIEL T. JACKSON
Sandy,UT
Summary
Overview
29
years of professional experience
1
Certification
Work History
Trustco, IncSalt Lake City, UT
Operations Manager
03.1998 - Current
Job overview
- Developed systems and procedures to improve operational quality and team efficiency.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised customer service staff and keep employees compliant with company policies and procedures.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Report issues to higher management with great detail.
- Implement process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.
- Developed and maintained relationships with external vendors and suppliers.
- Handled day-to-day accounting processes to drive financial accuracy.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
WorldNow Online Network, Inc
Research Manager
01.1995 - 01.1998
Job overview
- Researched website content for television stations nationwide.
- Planned or directed research, development, or production activities.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
DataMark Media, Inc
Research Analyst
01.1994 - 01.1995
Job overview
- Created and distributed surveys for data collection and analysis for dozens of colleges nationwide.
- Developed questionnaires and facilitated focus group discussions.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Wrote engaging and successful marketing, advertising, and website copy.
Education
Brigham Young UniversityProvo, UT
BS from Business Mgmt, Marketing
12.1994
University Overview
Skills
- Business Administration
- Team Leadership
- Office Administration
- Regulatory Compliance
- Project Management & Process Improvement Strategies
- Spreadsheets/Report Preparation
- Data Evaluation
- Microsoft Office Suite Expertise
- Database Maintenance
- Operations Oversight & Workflow Planning
- Accounting (ie Payables/Receivables) and Payroll
- Systems and IT Administration
- Creative Problem Solving
- Research Analysis
- Strategic Thinker w/ Excellent Communication and Strong Analytical Skills
- Cross-Functional Team Leadership
- Internet Marketing/Sales
- Inventory Control
- Proprietary Software Development
- Agency Management Systems
- Direct Mail Advertising including Website & Catalog Design
Certification
- Certified Insurance Counselor (CIC) from the National Alliance for Insurance Education & Research in 2009
- Certificate in General Insurance from The Institutes in 2008
- Licensed Insurance Agent since 2002
-
Languages
Spanish
Limited Working
Timeline
Operations Manager
Trustco, Inc
03.1998 - Current
Research Manager
WorldNow Online Network, Inc
01.1995 - 01.1998
Research Analyst
DataMark Media, Inc
01.1994 - 01.1995
Brigham Young University
BS from Business Mgmt, Marketing
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