Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Daniel Simpson

Baraboo,USA

Summary

Professional with solid grounding in fieldwork, ready to make impact. Possess key skills in equipment installing, maintenance, troubleshooting. Reliable and adaptable with keen ability to work under changing conditions. Over 10 years in customer service and bringing customer satisfaction to the job. Core competencies include hard-working, dependent, responsibility, strong work-ethics, and time management skills. Can handles tasks with accuracy and efficiency. Looking to provide my experiences and learning from the job to provide a successful contribution to the job and further my career with Spectrum

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Technician

Spectrum
10.2019 - Current
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Expert troubleshooting skills to resolve issue at home or business, and make the cx satisfied with results
  • Helped mentor new technicians on the field and get them in the best spot to be ready for the field on their own.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Achieved high metric results, by collecting proper scans, utilizing scope, using proper techmobile status, actively going to jobs early or on time, and thorough troubleshooting to avoid repeats.
  • Tailored communication to meet needs of non-technical customers, enhancing understanding and satisfaction.
  • Monitored customers signal through scope, to determine if follow up is needed or a escalation (ex. maintenance referral).
  • Provided exceptional customer service, resolving inquiries and technical issues swiftly.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Did Installations of homes and businesses, ensuring its proper (signal is good, lines are secured, correct bonding for cable lines, etc.) and correct services is installed to meet customer needs
  • Utilized safety practices with no complaints or accidents.
  • Checked safety equipment everyday (safety glasses, Gloves, ladders, etc.) and before use to make sure the protocols are followed and I am safe working out in the field.
  • Worked with Supervisor with safety issues on the field to ensure safety while working.
  • Maintained a clean and organized work van, so I can quickly gather tools and equipment needed for jobs.
  • Followed proper safe driving going to jobs on the roads though multiple weather conditions, and achieved no accidents.
  • TQA certified and on repeat trouble calls, made sure everything was in TQA standards and documented any misses or TQA fails other technician may have had.
  • Utilized proper tools for Cable or Fiber lines and ensured connectors and lines are run and made properly
  • Followed safety guideline when climbing up poles and repaired and attached new cable or fiber lines from poles or aerial strands
  • Assisted other techs when needed with delivering equipment, helping with running lines on big work orders, or stopping traffic for a road crossing so tech can run line across a road.

Part-time Athlete

Nike
07.2016 - 10.2019
  • Engaged and help customers that come into the store
  • Worked in the stockroom and provided consistent and efficient work with new and current products at the store
  • Organized apparel, footwear, and equipment bins on the floor and in the stockroom
  • Accurately refilled products that was sold back onto the floor
  • Worked on taking shipment from trucks with new product and carried them in to the store
  • Processed (sticker, sensor, hang, etc.) new products that was brought from shipment
  • Notified management of security, vandalism and theft concerns
  • Kept work areas clean, neat and organized for maximum productivity
  • Greeted customers and showed them where to find requested products
  • Managed, cleaned and organized apparel and footwear on the floor to make it easier and safer for customers to shop
  • Worked on inventory
  • Work on moving products to our clearance sections with new prices in orccordane to managers request or store new price marks
  • Completed essential tasks for closing and opening of the store

Sales Floor Associate

Bucks Pro Shop
09.2015 - 04.2016
  • Answer customers' questions about merchandise and advise customers on merchandise selection
  • Take inventory or examine merchandise to identify items to be reordered or replenished
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Promote upcoming deals or promotions on game-day events
  • Made sure sales floor was clean and neat during all hours
  • Folded and reorder merchandise clothing
  • Mop and sweep floors after hours
  • Tear down store by moving and relocating merchandise to have a clear floor for closing time
  • Mop and sweep floors at closing times
  • Cleaned all surfaces and glass before leaving after closing

Cashier/Cook

Taco Bell
06.2013 - 07.2015
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Compute and record totals of transactions
  • Maintained a well-cleaned area by completing daily cleaning activities such as sweeping, mopping, wiping surfaces, and changing the trashes
  • Maintain sanitation, health, and safety standards in work areas
  • Verify that prepared food meets requirements for quality and quantity
  • Read order from customer and prepared and cooked food according to instructions
  • Prepare and serve beverages such as coffee and fountain drinks
  • Serve orders to customers at drive-thru window

Education

Associates - Arts & Science

University of Wisconsin
Baraboo, WI

Skills

  • Customer Service
  • Microsoft Office/Word/ Excel
  • Service Quality
  • Equipment Inspection
  • Tool management
  • Vehicle Maintenance
  • Accountability and Work Ethic
  • Work Order Management
  • Cash Handling
  • Inventory management
  • Organization
  • Fast learner
  • Dependability
  • Problem solver
  • Strong work ethic
  • Stockroom management
  • Multitasking skills
  • Retail sales
  • Field Operations
  • Workplace Safety
  • Professional Communication
  • Equipment Installation
  • Pole Climbing Certified
  • Attention to Detail
  • Good Decision-Making
  • Troubleshooting and repair
  • Positive Attitude
  • Preventive Maintenance
  • Teamwork and Coordination
  • Training and mentoring
  • Repair and Installation
  • Safe Driving
  • Teamwork
  • Proper tool utilization

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Certification

  • Ladder Climbing Certified
  • Wisconsin Driver License


Timeline

Field Technician

Spectrum
10.2019 - Current

Part-time Athlete

Nike
07.2016 - 10.2019

Sales Floor Associate

Bucks Pro Shop
09.2015 - 04.2016

Cashier/Cook

Taco Bell
06.2013 - 07.2015

Associates - Arts & Science

University of Wisconsin

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Daniel Simpson