Daniel Wright Jr
Austin,TX
Summary
Adept IT Technical Support Specialist with a proven track record at Tesla. Detail-oriented individual with exceptional communication and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. My approach combines technical proficiency with strong team collaboration, ensuring seamless IT operations.
Overview
9
9
years of professional experience
Work History
IT Technical Support Specialist
Tesla
06.2017 - 04.2024
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Supported new hire orientation and provisioning of IT equipment such as laptops, tablets, and software installation.
- Maintained ticket counts as low as possible to effectively use my time and skills for team projects. Closed an average of 60+ tickets a week.
IT Technician
SolarCity
03.2015 - 06.2017
- Maintained office PCs, networks, printers and mobile devices.
- New Hire provisioning such as laptops, tablets, and mobile printers.
- Package and ship new hire equipment across country to ensure starting employee have all require tools for their first day.
- Imaging laptops, desktops, and tablets daily for potential new hires or refreshing an employee current computer.
- Installation of new desk setup with monitors, keyboard, mouse, and Avaya desk phones.
Education
Associate of Applied Science - Information Technology
Heald College
Concord, CA04.2014
Skills
- Hardware and Software Installation and support Includes imaging and computer refreshments
- Active Directory Experience
- Powershell and Azure/Intune MDM Experience
- Remote Desktop Support for employees located at small remote offices and other states
- Managed, configured and setup over 80 Cannon ImageRunner Advance DX C3835i model printers
- Collaboration with various IT teams such as Networking, Desktop Administrators, Infrastructure, IT Field Technicians, InfoSec, Software Engineering, and IT Asset Management teams for projects
- Ticketing System Experience in Service Now, Freshdesk, Jira and Sailpoint
- Managed Adobe Sign Platform and collab with HR and Legal teams request for retrieval of confidential signed agreements Used API calling to effectively filter specific documents that are requested Implemented Digidentity for EU team for Eseal and legal compliance
- Configured Networking reserve IP for corporate and manufacturing areas
- New Hire orientation lead ensuring starting employee's have all necessary equipment on first day Worked with orientation team for documentation and presentations from start to finish
- Proficient in Microsoft Office trouble-shooting
- Experience with trouble-shooting laptops, desktops, tablets, hotspot, mobile devices, printers and AV equipment
- Proficient with Windows and MacOS support
- Executive support and backup tech for three months
Timeline
IT Technical Support Specialist
Tesla
06.2017 - 04.2024
IT Technician
SolarCity
03.2015 - 06.2017
Associate of Applied Science - Information Technology
Heald College
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