Summary
Overview
Work History
Education
Skills
Accomplishments
Employee of the quarte
Interests
Timeline

Daniesha Larkins

Wynnwood

Summary

Proven ability to advocate for clients while ensuring compliance with HIPAA regulations. Skilled in analytical problem-solving and relationship building, successfully enhancing client satisfaction and optimizing care strategies through effective communication.

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

History of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.

Overview

17
17
years of professional experience

Work History

Case Manager

My Independence At Home
10.2022 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Optical Store Manager

BJ's Optical
06.2016 - 04.2021
  • Reduced employee turnover by fostering a positive work environment that encouraged teamwork and open communication.
  • Improved customer satisfaction by implementing personalized optical solutions and attentive service.
  • Monitored industry trends to stay current with new products, technologies, and best practices in eye care management.
  • Resolved customer complaints promptly leading to increased repeat business from satisfied clientele.
  • Mentored employees in product knowledge and sales techniques to increase individual performance.
  • Maintained accurate financial records, including budgets, sales reports, and expense tracking for informed decisionmaking.
  • Collaborated with optometrists to offer comprehensive eye care services within the optical store setting.
  • Achieved sales targets consistently by motivating team members and implementing effective sales strategies.
  • Coordinated staff schedules to ensure adequate coverage during peak hours and minimize overtime expenses.
  • Managed inventory effectively for optimal product availability and reduced overhead costs.
  • Increased sales revenue by developing targeted marketing campaigns and promotional events.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Explained prescriptions, optical terminology and products to customers.
  • Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
  • Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Catering Coordinator

University of Pennsylvania
06.2008 - 09.2015
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
  • Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
  • Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Managed budgets for each event, ensuring cost-effective practices without compromising quality or customer satisfaction.

Education

Bachelor of Science - Business Administration And Management

University of Phoenix, Tempe, AZ
06-2020

Studied the science of business and

  • Relevant Coursework: Management & accounting
  • Professional Development: over 20 years of hands on management experience

Skills

  • Analytical problem-solving
  • Effective time management
  • Effective conflict resolution
  • Client advocacy
  • Case planning
  • Critical thinking
  • Records management
  • Data entry and analysis
  • Resource management
  • Case management tracking
  • Patient support
  • Home visits and inspections
  • Patient assessment
  • Annual case reviews
  • Staff management
  • Utilization management
  • Recruitment
  • Multitasking and organization
  • Team collaboration
  • HIPAA regulations knowledge
  • Ethical judgment

Accomplishments

  • Supervised team of over 200 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved rewards through effectively helping with daily conflict resolutions.
  • Achieved employee of the quarter by completing all physical participant files with accuracy and efficiency.

Employee of the quarte

I received Employee of the quarter for showcasing my talents on various projects, I always look for ways to grow. I am reliable , trustworthy, have strong work ethic and effective communications skills.  I am the model employee. 

Interests

  • Fundraising Events
  • Youth Development Programs
  • I participate in a variety of outdoor recreational activities
  • Outdoor Recreation
  • Volunteering
  • Dancing
  • Swimming
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Crafting and DIY Projects
  • Drawing and Painting

Timeline

Case Manager - My Independence At Home
10.2022 - Current
Optical Store Manager - BJ's Optical
06.2016 - 04.2021
Catering Coordinator - University of Pennsylvania
06.2008 - 09.2015
University of Phoenix - Bachelor of Science, Business Administration And Management

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Daniesha Larkins