Daniesha Mack
Memphis,TN
Summary
Ambitious leader with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
19
19
years of professional experience
Work History
Director of Dining
Compass Group USA
12.2019 - Current
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Built loyalty among customers by consistently delivering exceptional food quality paired with outstanding service levels during each visit.
- Maximized quality assurance by completing frequent line checks.
- Maintained a safe and clean dining environment through strict adherence to sanitation regulations and guidelines.
- Oversaw food preparation and monitored safety protocols.
- Implemented innovative strategies to streamline dine-in, take-out, and catering services, resulting in enhanced operational efficiency.
- Managed a team of culinary professionals for efficient service delivery, resulting in increased customer satisfaction.
- Improved overall dining experience by regularly updating and refining menu offerings based on customer feedback and preferences.
- Increased revenue by designing and executing promotional events and special dining experiences to attract new customers while retaining existing clientele.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Organized staff schedules efficiently, balancing employee availability with peak business hours for optimal coverage during high-demand periods.
- Spearheaded menu development efforts that catered to diverse dietary needs without compromising on taste or presentation quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Established positive working relationships with employees through open communication channels, fostering a productive work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Catering Unit Manager
Aramark
04.2005 - 11.2019
- Collaborated with sales and marketing teams to promote the catering unit''s services effectively across various platforms and networks.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Achieved successful event execution by coordinating closely with clients regarding menu selection, venue setup, staffing requirements, and budgetary constraints.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Designed catering packages to increase sales and customer experience.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Enhanced client retention through consistent communication, follow-up, and proactive problem-solving measures when dealing with concerns or issues.
- Evaluated staff performance regularly through constructive feedback and professional development opportunities, fostering a growth-oriented environment within the catering unit.
- Handled catering scheduling, ordered food and planned events.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Associates Degree - Medical Assistant And Office Management
Vatterott Career College
Memphis, TN05.2011
Skills
- Menu pricing strategy
- Calm and Pleasant Demeanor
- Sanitation
- Inventory Management Software
- Recipes and menu planning
- Scheduling Staff
- Monitoring Food Preparation
- Kitchen staff coordination
- Recruitment and hiring
- Safe Food Handling
- ServSafe Food Manager
- Training and Onboarding
- Operations Management
- Marketing and Promotions
- POS Terminal Operation
- Customer Service
- Purchasing
- Supply Ordering and Management
- Catering Services
- Remote Office Availability
- Friendly, Positive Attitude
Timeline
Director of Dining
Compass Group USA
12.2019 - Current
Catering Unit Manager
Aramark
04.2005 - 11.2019
Associates Degree - Medical Assistant And Office Management
Vatterott Career College