DANIESHA L. FLEMING

· Management of freight administration team, including schedule management, training and reviews, workflow, interviewing and onboarding.

· Oversees the entire process of the carrier payments process including receiving of load documents invoice entry, carrier payment, vendor master maintenance, refunds.

· Management of off shore third party data processing vendors

· Oversees all FTL refunds including research, carrier communications, check receipt and processing and logging

· FTL Carrier collections management including agings, payment status requests and quick pay process.

· Carrier Accounts Receivable for FTL refunds

· Implements project to advance the department and improve processes.

· Management of quality control processes

· Serves as high level escalation point for all departmental issues

• Performed general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing
• Coordinates and maintains records for staff office space, phones, company credit cards and expenses
• Manage corporate travel system by booking flights, hotels, and rental car services
• Create standard operating procedures for travel program
• Manage Amazon Business account payment and invoicing.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Managed office budget to handle inventory, postage and vendor services.

• Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
• Used proprietary software such as Compass
• Trained and mentored new employees with focus on store best practices to improve onboarding processes.
• Led employee performance evaluations and rewarded top performers to retain quality personnel.
• Delegated work to employees based on shift requirements, individual strengths and unique training.

• Surveyed individuals of different demographics to collect data for modern statistics.
• Notified phone interview participants of set information and interview's purpose.
• Recorded information about calls and attempts to contact individuals.
• Used computers or specified forms to compile, record and code results or data from interview or survey.