Danieshe Robinson

• Greet visitors, residents, and families, answer their questions, and direct them to the appropriate person or department. Manage visitor sign-in and sign-out procedures and maintain a visitor log
• Answer and route incoming phone calls, take messages, and return calls. Handle inquiries about the facility and residents.
• Handle mail, faxes, and deliveries. Perform clerical duties such as copying, filing, and data entry.
• Schedule appointments for residents, such as with medical staff or therapists.

Assisted residents with daily living activities, such as bathing, dressing, and personal hygiene, ensuring their comfort and dignity.

Monitored residents vital signs and health status, promptly reporting any changes to the nursing staff.

Maintained accurate resident records, documenting care, observations, and activities performed.

• Answered high-volume inbound/outbound calls, handled inquiries, and provided information on products and services.
• Resolved customer issues, processed complaints, and escalated complex problems when necessary.
• Assisted customers with billing, account maintenance, and order processing.
• Collected, verified, and updated customer information accurately in the system.

• Managed high-volume inbound calls and effectively de-escalated challenging situations by providing tailored solutions and maintaining a professional demeanor.
• Responded promptly to 100+ daily customer inquiries via phone, email, and live chat, ensuring timely resolution.
• Resolved complex product and service issues, maintaining a consistent 95% customer satisfaction rate.
• Utilized CRM systems to accurately track all customer interactions and transactions, contributing to improved data management.