Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Danieth Paloma Gutierrez

Laredo,TX

Summary

Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Director

Chick - Fil - A
11.2022 - Current
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring, and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Assistant Director

Chick - Fil - A
09.2021 - 11.2022
  • Assisted the Director in overseeing daily operations, ensuring smooth and efficient shift execution. Coordinated shift coverage and resolved last-minute staffing needs. Led training and development for new and existing team members. Maintained high standards in service, safety, and team performance.

Certified Trainer

Chick - Fil - A
01.2021 - 04.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Maintained organization of documents, materials, and equipment.
  • Documented attendance, participation, and progress.
  • Established and maintained quality control standards.
  • Designed and delivered web-based, self-directed learning materials.

Team Leader

Chick - Fil - A
07.2021 - 09.2021
  • Supported transition from previous store to new Chick-fil-A location, assisting with setup, team coordination, and reopening procedures. Trained team members on updated operations, service flow, and safety protocols. Played a key role in reopening the lobby after COVID-19, ensuring compliance with health guidelines and maintaining a welcoming guest experience. Led shift operations, delegated tasks, and upheld standards for food safety, speed, and hospitality.

Team Leader

Chick - Fil - A
04.2021 - 07.2021
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Team Member

Chick - Fil - A
02.2020 - 01.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained a productive, efficient approach to all tasks.
  • Worked at different stations to provide optimal coverage and meet production goals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Operated register to process payments and collect cash payments for order totals.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Delivery Specialist/Team Leader

BITE SQUAD
01.2019 - 01.2020
  • Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
  • Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
  • Followed company policies and procedures during the shift.

Team Member

Marble Slab Creamery
03.2018 - 06.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained a productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payments for order totals.
  • Worked at different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Monitored and verified merchandise for proper prices and labels.
  • Reduced wait times for customers by implementing amore efficient checkout process.

Usher/Crowd Control

Laredo Energy Arena / Sames Auto Arena
09.2017 - 05.2019
  • Greeted customers with a smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Directed ticket holders to seats and facility locations.
  • Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
  • Monitored the entrance and exit of the venue to guarantee the safety of guests.
  • Maintained updated knowledge of event information to provide guests with accurate details.
  • Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
  • Facilitated communication between event attendees and management to address concerns promptly.

Sales Associate

Aeropostale
07.2017 - 06.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Current Junior - Criminal Justice

Texas A&M International University
Laredo, TX
07-2026

High School Diploma - undefined

Harmony Science Academy
Laredo, TX
01.2017

Skills

  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Mentoring and training
  • Staff management
  • Customer service
  • Cash handling
  • Customer service and assistance
  • Teamwork
  • Time management
  • Team leadership
  • Scheduling proficiency

Certification

  • ServSafe Food Protection Manager Certification Examination, American National Standards Institute, National Accreditation Board, Conference for Food Protection - 2024

LANGUAGES

English
Spanish

Timeline

Director

Chick - Fil - A
11.2022 - Current

Assistant Director

Chick - Fil - A
09.2021 - 11.2022

Team Leader

Chick - Fil - A
07.2021 - 09.2021

Team Leader

Chick - Fil - A
04.2021 - 07.2021

Certified Trainer

Chick - Fil - A
01.2021 - 04.2022

Team Member

Chick - Fil - A
02.2020 - 01.2021

Delivery Specialist/Team Leader

BITE SQUAD
01.2019 - 01.2020

Team Member

Marble Slab Creamery
03.2018 - 06.2019

Usher/Crowd Control

Laredo Energy Arena / Sames Auto Arena
09.2017 - 05.2019

Sales Associate

Aeropostale
07.2017 - 06.2018

High School Diploma - undefined

Harmony Science Academy

Current Junior - Criminal Justice

Texas A&M International University

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