Danielle Fletcher

• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Worked with POS system to place orders, manage bills, perform end-of-day reports and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Used slow periods to restock supplies, fill ice and spot clean.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Bussed and reset tables to keep dining room and work areas clean.
• Supported colleagues during busy shifts, fostering a collaborative work environment that enhanced overall productivity levels and excellent guest experiences.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, perform end-of-day reports and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Used slow periods to restock supplies, fill ice and clean.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Head Server:

• Trained new servers to uphold company standards in customer service, POS system, food handling, and overall professionalism.
• Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
• Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
• Improved team morale and efficiency, leading by example and offering support during peak hours.
• Increased restaurant revenue by upselling menu items and promoting daily specials.
• Used communication and problem-solving skills to resolve guest complaints by addressing issues promptly and professionally to foster a positive dining experience.
• Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Cultivated warm relationships with regular customers.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problem.
• Enhanced customer experience by accurately taking and processing orders in fast-paced environment.
• Developed method for handling peak hours more effectively, ensuring smoother workflow and happier customers.
• Utilized POS system to receive and process food and beverage orders.
• Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
• Leveraged hand-held trays to serve food and beverage items to guests.

To-Go Specialist:

• Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
• Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
• Kept take-out area well-stocked to facilitate speedy service.
• Keep register accurate through correct billing, payment processing, and cash management practices.
• Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
• Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
• Maintained a clean and inviting pickup area, contributing to a positive customer experience.
• Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
• Increased appetizers, entree and dessert orders by suggestively selling daily specials or popular items.

Bartender:

• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Increased repeat business by consistently providing friendly and attentive service.
• Handled payment transactions accurately, maintaining accountability for daily sales receipts.
• Engaged with guests making food and beverage decisions, advising on menu item availability, specials and popular meal combinations and drink pairings.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Upheld strict regulations for safe alcohol service and food safety.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Created attractive bar displays by strategically arranging bottles and glasses.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Oversaw daily operations to maintain store cleanliness and organization.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Open and closed location and monitored shift changes.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Mentored junior phlebotomists, fostering a supportive learning environment and promoting professional growth.
• Performed venipuncture, capillary puncture, and other blood collection methods for both adult and pediatric patients according to established protocols while prioritizing patient safety.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Enhanced patient satisfaction by providing efficient and professional phlebotomy services.
• Reduced patient anxiety through clear communication and compassionate care during blood collection procedures.
• Boosted morale among team members through recognition programs that highlighted exceptional performance.
• Managed scheduling and staffing of the phlebotomy team, ensuring coverage during peak hours.
• Ensured compliance with all regulatory requirements pertaining to phlebotomy procedures, documentation, and record-keeping practices.
• Centrifuged blood samples as outlined in clinical protocols.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Packaged and shipped specimens to central lab daily.
• Used personal protective equipment correctly to protect coworkers and patients.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Verified patients' identification for proper sample collection.
• Reviewed and processed requisitions for laboratory tests.