Daniha Cooper
MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Garbage Truck Driver
BUCKINGHAM COMPANIES
10.2019 - Current
- Collected and gathered garbage from buildings, businesses and other facilities 5 days per week.
- Operated automated or semi-automated hoisting devices to raise refuse bins and dump contents into trucks.
- Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
- Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
- Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances.
- Immediately reported any unsafe situations or service related issues to dispatcher or supervisor.
- Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
- Inspected trucks prior to beginning routes to verify safe operating conditions.
- Worked closely with supervisors to improve route efficiencies and identify best practices.
- Dismounted garbage trucks to collect garbage and guide driver in reversing in tight spaces.
- Reported route delays or interruptions to supervisors and dispatchers.
- Noted customer complaints regarding service quality or timings of service to forward complaints to higher management.
- Recorded time on route sheet at each customer stop.
- Trained 4 new drivers in driving garbage trucks and operating garbage sorting equipment.
Bus Operator
Minnesota Valley Transit Authority
07.2018 - 07.2019
- Transporting the public around the state of Minnesota while following all Department of Transportation regulations and rules
- Also providing and demonstrating safety first on the road.
Fraud Specialist
Capital One 360
01.2016 - 07.2017
- Investigated account activity to determine if fraud occurred at time of deposit/presentment
- Input cases of suspected or confirmed fraud into ICMS
- Routinely inquires about legitimacy of check items
- Makes recommendations to retain or terminate account relationship
- Effective communication with management and retail/internal business partners
- Verifies legitimacy of business and customer provided information
- Moderate understanding of UCC and Reg CC Check Deposit Guidelines
- Refers accounts to AML for suspected Money Laundering
- Hosts business partners or high level executives for informational overviews
- Communicate losses to Management and contacts beneficiary bank for recovery
- Recognize system issues, escalate and participate in technical troubleshooting
- Monitor incoming work pipeline and adjust tasks accordingly
- Highly sought out as a Subject Matter Expert (SME) by Fraud Specialist II
- Assists and mentors team members
- Regularly presents training opportunities to peers in a large group setting
- Identify fraud trends and escalate to Management
- Performs additional ad hoc investigations as assigned by management
- Effective communication with management and retail/internal business partners
- Verifies legitimacy of business and customer provided information
- Moderate understanding of UCC and Reg CC Check Deposit Guidelines
- Refers accounts to AML for suspected Money Laundering
- Effective time management and highly evolved HDN writing skills
- Identify and work with partner LOB s to mitigate additional Bank losses
Assistant Store Manager
Wal-Mart
05.2016 - 03.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
House Supervisor
Vitas Hospice Home
12.2005 - 03.2013
- Participated in annual case conferences
- Maintained necessary documentation in records, reports, and client file information
- Supervised and monitored medical and other needs of residents
- Maintained acceptable work standards in all areas including attendance and punctuality
- Ensured staff had necessary records
- Ensured financial responsibility and accountability of residents' funds.
Safety Supervisor
Driver LAIDLAW TRANSIT
02.2004 - 03.2008
- Lead, design, develop and implement initial and recurrent training programs for transportation personnel
- Supervise driver trainers, by establishing objectives, standards, work schedules and accountability for job performance
- Proactively recruit individuals to apply and train them to become School Bus Drivers
- Provide classroom instruction and behind the wheel training of applicants and bus drivers to ensure successful completion of training and testing; recommend upgrades as necessary
- Provide on-going training and performance evaluations for all Driver employees
- Administer and maintain Company random drug/alcohol testing and pre-employment drug/alcohol testing program in conjunction with corporate office
- Develop and conduct regularly scheduled Driver Safety Meetings
- Assume primary responsibility in responding to personal injury and vehicle accidents by on-scene investigation and preparing and submitting reports to the corporate office in accordance with Company policy
- Investigate customer service complaints relative to safety issues and take appropriate corrective action
- Administer and maintain Company Safe Driver Award Program.
Education
Associate of Arts - Arts of Psychology
University of Phoenix
Online06.2015
Skills
- Basic Repairs
- Collection Processes
- Customer Experience Management
- Client Relations and Retention
- Negotiation and Conflict Resolution
- Retail Platforms
- Policy Enforcement
- Microsoft Excel
- Leadership
- Managing Operations and Efficiency
- Conflict Management
- Customer Relations
- Job Assignments
- Job and Task Observation
- Conflict Resolution Techniques
- MS Office Expertise
- Training Programs
Additional Information
- Willing to relocate: , Anywhere Authorized to work in the US for any employer
Timeline
Garbage Truck Driver
BUCKINGHAM COMPANIES
10.2019 - Current
Bus Operator
Minnesota Valley Transit Authority
07.2018 - 07.2019
Assistant Store Manager
Wal-Mart
05.2016 - 03.2017
Fraud Specialist
Capital One 360
01.2016 - 07.2017
House Supervisor
Vitas Hospice Home
12.2005 - 03.2013
Safety Supervisor
Driver LAIDLAW TRANSIT
02.2004 - 03.2008
Associate of Arts - Arts of Psychology
University of Phoenix
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