Summary
Overview
Work History
Education
Skills
Timeline
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Danii Peters

Charlotte,United States

Summary

Seasoned Operations Manager and talented leader with 5+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach. Served in Navy Operations Specialist Tech; looking to utilize experience and skill set in a role as an Operations Manager.

Overview

9
9
years of professional experience

Work History

Account Manager/Marketing Manager

State Farm
01.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor. (Adequate amount of Google reviews)
  • Contributed to event marketing, sales and brand promotion.
  • Built diverse and consistent sales portfolio.

Insurance Representative

Triple AAA
09.2021 - 01.2024
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Supported customers in insurance application completion while liaising between the company and the client.
  • Acted as emotional support for customers experiencing catastrophic situations.
  • Performed policy renewal and record retention.
  • Kept detailed records on individual insurance claims and incorporated them into detailed client files.
  • Attended seminars, meetings, and educational programs to stay abreast of the evolving insurance industry and client base needs.
  • Created detailed reports for management to track performance and sales.
  • Achieved status as a point of contact after one year
  • Achieved current status as a top 8 representative

Operations Manager

Careful With The China
05.2019 - 09.2021
  • Oversaw day-to-day operations to ensure the team worked efficiently and effectively.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring, and training of team members.
  • Implemented new procedures over the course of 5 months, yielding a net revenue increase of 18%


Operations Manager/New Prototype Franchise Liaison

Burn Boot Camp
02.2016 - 06.2019
  • Maintained group's revenue average of $45,000/month with over 1,000 members.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication among unit staff and organization leadership.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed standard for “New Member Onboarding” procedures with the CEO.

New Franchise Raleigh, NC

  • Developed job roles and responsibilities as the first Operations Manager for this franchise
  • Achieved status of 400+ members in only six months of the franchise being open
  • Voted ‘Top Operations Manager’ at this location, which was 1 of 300 total in the United States.

New Franchise Winston Salem, NC

  • Helped successfully open and operate one of the first 10 Burn Boot Camps ever opened
  • Grew revenue 15% over our projected sales in the first 6 months and became profitable within the 1st year of tenure.
  • Worked firsthand with Burn Boot Camp’s CEO to create an Operations Manager role that was implemented at every franchise.

Education

Tech School, Operations Specialist
Naval Station Great Lakes, Great Lakes, IL

High School Diploma -

Pearsall High School
Pearsall, TX
06.2007

Skills

  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Market Growth
  • Customer Service
  • Staff Management
  • Advertising Techniques
  • Punctuality
  • Self-motivation
  • Personal Lines License
  • P&C License
  • Life and Health License

Timeline

Account Manager/Marketing Manager

State Farm
01.2024 - Current

Insurance Representative

Triple AAA
09.2021 - 01.2024

Operations Manager

Careful With The China
05.2019 - 09.2021

Operations Manager/New Prototype Franchise Liaison

Burn Boot Camp
02.2016 - 06.2019

Tech School, Operations Specialist

High School Diploma -

Pearsall High School
Danii Peters