Danijah (Dani) Young
Colorado Springs,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Dispatcher/Customer Service/Admin
Diversified Machine Systems
03.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with Techs and personnel to coordinate timely delivery of goods and Support.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, Techs and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Analyzed customer feedback and provided solutions to improve customer service.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Answered phone calls and responded to customer emails.
- Scheduled and organized technician service trips .
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Communicated with customers to provide delivery updates and resolution.
- Managed customer accounts .
- Monitored flow of paperwork and directed information to appropriate departments.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
- Updated customer service database with new information, address changes and contact details.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Cleaner
Various cleaning Companies
01.2018 - 12.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
Remote Referral Coordinator/Scheduler
Colorado Center of Orthopedic Excellence (CCOE)
06.2022 - 02.2024
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled all appointments with specialists on behalf of clients.
- Scheduled and confirmed referral appointments to reduce wait times for patients.
- Reduced administrative errors by meticulously reviewing and processing referral requests.
- Implemented tracking system for referral outcomes, enabling continuous improvement of referral process.
- Assisted patients in understanding their referral plans, leading to enhanced patient compliance and satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification
Medical Front Desk Receptionist
Colorado Center of Orthopedic Excellence (CCOE)
08.2021 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Provided basic technical support for front office equipment, minimizing downtime.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Streamlined check-in processes, reducing wait times for guests.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Front Desk/Night Auditor
EXTENDED STAY AMERICA
02.2021 - 10.2021
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Logged wake-up call requests and set up automatic rings in system.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Performed regular property walkthrough during the night shift, addressing any safety hazards or cleanliness concerns.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Examined dried clothes to identify stains, tears and issues.
- Collected soiled linens and clothing and pretreated stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Increased linen longevity with proper handling, folding, and storage procedures.
Crew-Assistant Manager
Jimmy Johns
07.2014 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Front Desk Receptionist
Headliners Salon & Spa
03.2018 - 09.2020
- Assist guests with general services such as check cashing, making change, and answering any general questions
- Assist in vendor and sub-contractor performance and act on any concerns or issues as directed by the CEO
- Compute bills, collect payments, and make changes accurately for the clients
- Greet and assist all guests entering or leaving the salon
- Make and confirm appointments for clients
- Provides front desk and phone assistance for all visitors and/or callers
- Note (in writing) concerns, comments, complaints and requests and forward to management
- Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
Crew-Training Manager
Panera Bread
06.2016 - 05.2020
- Adheres to all policies and procedures
- Cleans and sanitizes work station and equipment
- Coordinates standards of quality food handling with proper sanitation standards
- Ensures proper food handling procedures are followed wrapping, labeling, dating, stocking, storing, rotating and checking temperature of products
- Follows recipes and/or product directions for proper food preparation
- Keeps walk-ins and freezers clean and organized
- Operates kitchen utensils and/or equipment used for weighing, measuring, mixing, washing, peeling, cutting, grinding, stirring, straining, slicing, assembling and kneading of food products
- Performs other duties assigned
- Performs various baking tasks
- Receives and inventories food and beverage product and supplies
- Works frequently in a hot and damp environment
- Flexibility to respond to a range of different work situations
- Establish and support game plans for Performance management
- Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations
- Prepare and present training materials through hands on demonstrations
- Promotes a cohesive team environment
- Provide the tools to maximize productivity and performance
- Provides feedback to the Manager to identify gaps in training and other areas of opportunity
- Self-starter, sense of urgency, and works well under pressure
- Serves as lead chemist on projects, overseeing a small group of technical staff, with minimal supervision
Sandwich Artist
Subway
01.2019 - 01.2020
- I worked multiple locations
- I was a sandwich artist/ closing crew at both of those locations
- I have a great memory when It came to the procedures and recipes
- I offered excellent customer service as well as speed and accuracy when making all sandwiches
- I kept the line clean as well as all surrounding areas (lobbies, bathrooms, behind the lines, boh, walkins-freezers, equipment, and outside areas)
- I never had money mistakes
- I was cross trained in many positions
Account Manager
Santander
09.2015 - 07.2016
- Achieved weekly, monthly, and annual sales goals
- Anticipates and creatively resolves problems through sales process
- Participated in necessary training, selling techniques and methods and product capability workshops to stay current in business
- Perform data analytics to draw conclusions and make recommendations for improved service, process changes and/or financial improvements
- Prepare client budget(s); assist in developing budgetary plans and controls
- Work in collaboration with management team
- Other duties as assigned
- Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information)
- Committed to total quality
- Sets high standards for self and others; shows concern for total quality; improves work processes whenever possible
- Responsible for keeping all clients accounts current and up to date
Seasonal Employee
Walmart
10.2015 - 01.2016
- Assists customers in loading their purchase into their car
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Loss Prevention
- Provides customer service at all times through the daily execution of (and not limited to) the customer greeting, phone answering, price
- Bag customers' orders following load limits and proper bagging procedures
- Communicate with fund managers, fund accounting, custodians and/or third party clients for daily activities and problem resolution
- Follow all proper cash handling guidelines to ensure all accounting procedures are handled according to company guidelines
Crew-Training Manager
Goodtimes
01.2013 - 07.2014
- Conduct daily and weekly safety inspections of food service equipment to ensure optimal operation conditions at all times
- Ensure a safe environment is maintained at all times
- Develops and implements programs to train employees
- Maintains employee documentation and records; prepares and maintains procedure manuals
- Responds to employee concerns/questions at the line level
- Guides employees through change
- Directly supervise two or more employees with responsibility for hiring, coaching, performance management and reviews
- Working knowledge of Microsoft Word, Excel, Power Point, etc
- Working knowledge of local and state sanitation inspection programs
- Work with professional staff to establish policy and instructions and training documents for equipment cleaning and maintenance
- Instruct and supervise personnel in the operation and maintenance of equipment and work area by using established procedures to decrease personal injury and increase equipment life
- Report equipment problems to maintenance or professional staff for proper repair
- Responsible for recruiting, hiring, developing, promoting, disciplinary action for Team
- Assist General Manager / Assistant Manager with day to day operations of dining establishments
- Assist service colleagues in breakdown and clean-up of service areas; i.e
- All coffee and espresso service replaced and cleaned, all pass items placed in storage areas, service trays cleaned and stored, pass area neat and tidy for next day's service
- Assists supervisor to hire, motivate, evaluate, and direct staff to ensure adequate guidance and resources to accomplish established goals and objectives
- Ensures that all employees receive the training, support, guidance, feedback, and resources necessary
- Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the store
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person
- Work with the management staff to identify and evaluate team
Education
High School Diploma -
Cherokee Trails High School
06-2014
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Prioritizing calls
- Problem-solving
- Schedule management
- Customer relationship management
- Verbal and written communication
- Team collaboration
- Effective communications
- Multitasking
- Critical thinking
- Relationship building
- Complaint resolution
- Client relations
- Customer satisfaction measurement
Accomplishments
- CCOE - Earned highest marks for customer satisfaction, company-wide.
- Consistently improved my employee reviews leading to pay increase or promotion at every job i have ever been at !
Timeline
Dispatcher/Customer Service/Admin
Diversified Machine Systems
03.2024 - Current
Remote Referral Coordinator/Scheduler
Colorado Center of Orthopedic Excellence (CCOE)
06.2022 - 02.2024
Medical Front Desk Receptionist
Colorado Center of Orthopedic Excellence (CCOE)
08.2021 - 06.2022
Front Desk/Night Auditor
EXTENDED STAY AMERICA
02.2021 - 10.2021
Sandwich Artist
Subway
01.2019 - 01.2020
Front Desk Receptionist
Headliners Salon & Spa
03.2018 - 09.2020
Cleaner
Various cleaning Companies
01.2018 - 12.2024
Crew-Training Manager
Panera Bread
06.2016 - 05.2020
Seasonal Employee
Walmart
10.2015 - 01.2016
Account Manager
Santander
09.2015 - 07.2016
Crew-Assistant Manager
Jimmy Johns
07.2014 - 09.2021
Crew-Training Manager
Goodtimes
01.2013 - 07.2014
High School Diploma -
Cherokee Trails High School
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