Danijela Bjelic
Troy,MI
Summary
Accomplished Customer Service Manager at Rye Gentry Trucking INC, adept in problem-solving and Microsoft Office, significantly reduced customer complaints through effective team leadership and innovative solutions. Excelled in fostering client relationships and enhancing staff skills, demonstrating exceptional administrative support and prioritization capabilities.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Rye Gentry Trucking INC
05.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Tailored training content to meet specific needs of customer service representatives.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Personal Assistant
Coast Public Relations
03.2019 - 02.2022
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
Assistant to CEO/Credentialing Specialist/Quality Manager
Silver Pine Medical Group
03.2015 - 03.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
Education
Bachelor of Science - Behavioral Disorder
College For Special Education And Rehabilitation
Belgrade, Republic Of Serbia06-2009
High School Diploma -
Music High School
Zrenjanin, Republic Of Serbia06-2000
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Training and mentoring
- Handling escalations
- Staff training
- Schedule management
- Product knowledge
- Administrative support
- Shipping, receiving, and warehousing
- Work prioritization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Russian
Elementary
Spanish
Elementary
Timeline
Customer Service Manager
Rye Gentry Trucking INC
05.2022 - Current
Personal Assistant
Coast Public Relations
03.2019 - 02.2022
Assistant to CEO/Credentialing Specialist/Quality Manager
Silver Pine Medical Group
03.2015 - 03.2019
Bachelor of Science - Behavioral Disorder
College For Special Education And Rehabilitation
High School Diploma -
Music High School
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