Danik Mignano Leichter
MIAMI
Summary
Dynamic entrepreneur with a proven track record in business growth and customer relations, successfully managing CMIC Travel. Expert in financial administration and employee motivation, I implemented strategic plans that increased client acquisition and optimized operations, resulting in significant profit margins. Adept at fostering strong team dynamics and enhancing customer satisfaction through exceptional service.
Overview
37
37
years of professional experience
Work History
Company Owner
CMIC Travel
03.2002 - Current
- Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
- Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Resolved customer service issues with timely and professional resolutions.
- Implemented strategic plans to inprove performance and increase client acquisition.
- Built a strong network of industry contacts to facilitate business growth, explore joint ventures, and secure valuable partnerships.
- Optimized resource allocation to ensure projects were completed within deadlines and budgets constraints.
- Built loyal account base and long-term business relationships with accounts.
- Developed long-lasting partnerships with industry leaders, leveraging networking opportunities for mutual benefit.
- Developed long-term relationships with key clients, vendors and service providers.
- Increased company growth by strategically developing and implementing effective business plans.
- Created systems and procedures to streamline business processes and optimize resources.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
- Supported company goals through careful reinvestment of profits.
- Aligned branding initiatives and sales strategies with client goals.
- Enhanced customer satisfaction with timely and professional communication, addressing concerns and resolving issues promptly.
- Established a strong brand identity through consistent marketing efforts, driving sales and attracting new clients.
- Reduced overhead costs by identifying inefficiencies in operational processes, reorganizing teams when necessary for better outcomes.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
- Managed [Number] employees by supervising daily tasks.
- Secured financing from investors or lending institutions for expansion efforts or special projects.
- Forecasted and managed budgets to boost cost-effectiveness and profitability.
- Streamlined operations for maximum efficiency by thoroughly analyzing and optimizing internal processes.
- Maintained a healthy work-life balance for employees by implementing flexible scheduling and fostering a supportive company culture.
- Utilized metrics and KPIs to track and measure business performance.
- Launched successful product lines or services that met consumer demands while adhering to strict quality guidelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Store Manager
The Halloween Shop
09.1988 - 11.1992
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Education
No Degree - Real Estates Sales Associate
Gold Coast Real Estate
Doral, FL08-2025
High School
Centro Colombo Americano
Colombia SA07-1979
Skills
- Customer relations
- Small business operations
- Financial administration
- Business growth
- Employee motivation
- Business planning
- Human resources
- Market research
- Business launch
- Policy and procedure implementation
- Performance analysis
- Business forecasting
- Operations management
- Inventory control
- Recruiting and training
- Staffing
- Marketing
- Customer service
- Cost analysis and savings
- Business marketing
- Staff management
- Financial management
- Budget control
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Work Planning and Prioritization
- Strategic Decision-making
- Employee training
- Coaching and mentoring
- Public speaking
- Start-up operations
- Social media marketing
- Staff hiring
- Sales planning
- Personnel management
- Business development
Timeline
Company Owner
CMIC Travel
03.2002 - Current
Store Manager
The Halloween Shop
09.1988 - 11.1992
No Degree - Real Estates Sales Associate
Gold Coast Real Estate
High School
Centro Colombo Americano
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