Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Danika Anderson

Denver,CO

Summary

Ambitious Business Operations Manager focused on supporting cross-functional teams to meet and exceed strategic goals . Respectable and results-driven professional with exceptional knowledge of overseeing personnel and developing tactical plans to improve overall operations.

Overview

10
10
years of professional experience

Work History

Business Operations Manager

Spartan Investment Group
Golden, CO
02.2020 - Current
  • Implement escalation procedures to effectively handle time-sensitive issues.
  • Develop and review company's strategic plans and developed departmental goals and standards to support vision.
  • Trained new hires, providing information and insight into corporate policies and procedures.
  • Oversee revenue management, regional training, acquisition transition and marketing teams within Operations Department.
  • Recruited, hired, mentored and trained 10 team members on business procedures, policies, duties and customer care methods.
  • Devise strategies to boost customer sales and drive customers referrals due to excellent service resulting in new customer relationships.
  • Establish and administer annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Train new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Review established business practices and improve processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Review weekly and monthly budget performance reports, ensuring departments and agencies operate within allocated budgets and investigates excessive expenses and reporting discrepancies.
  • Consolidate financial data and materials for key monthly leadership meetings.
  • Facilitate internal audits and prepare detailed reports on findings that include internal action plans.

Property Manager

Greystar Real Estate Partners LLC
Golden, CO
02.2017 - 02.2020
  • Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
  • Ensured that A/P invoices were submitted for payment on weekly basis.
  • Attracted tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services.
  • Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
  • Maintained property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; contracting with landscaping and snow removal services.
  • Maintained building systems by contracting for maintenance services; supervising repairs.
  • Enforced occupancy policies and procedures by confronting violators. Prepared reports by collecting, analyzing, and summarizing data and trends.
  • Accomplished organization goals by accepting ownership for accomplishing new and different requests.

Assistant Community Manager

Greystar Real Estate Partners LLC
Denver, Colorado
01.2015 - 01.2017
  • Ensured compliance to all policies regarding financial responsibilities.
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Followed up on delinquent tenants and coordinated collections.
  • Ensured accuracy and timeliness of bank deposits and computer data.
  • Made recommendations to enhance the bottom line performance of community.
  • Organized, maintained and audited all necessary paperwork for current tenants.
  • Applied knowledge of leasing law regulations, due process and generated all contract paperwork for resident leases.
  • Maintained accurate records of all community transactions and submitted on a timely basis (i.e., rent rolls, delinquency reports, owner reports
  • Ensured efficiency of staff through ongoing training, instruction, counseling and leadership.
  • Led team in proper response and handling of all community emergencies with staff, residents, buildings, within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).

Leasing Professional

Greystar Real Estate Partners LLC
Denver, Colorado
01.2013 - 01.2015

Education

Bachelor of Arts - Journalism

University of Arkansas
Fayetteville
2012

Skills

  • Business Development
  • Budgeting
  • Project Management
  • Relationship building and management
  • Onboarding and training
  • Operations management

Accomplishments

  • Managed, developed and grew storage assets from 7 locations to 56 locations within a little over 2 years while meeting or exceeding investors distribution goals.
  • Leonidas Award for SIG in 2020; given to 1 individual that excels in company's mission, vision and values.
  • Chosen as an Operational Leader for SIG being a liaison between company and executive team.
  • Assistant Property Manager of the Year 2016 for Greystar-Mountain Region.
  • Implemented new rent collection procedures resulting in a lowered monthly delinquency rate of 0-1%.
  • Received Property of the Year 2014.
  • Chosen as a Greystar Mentor for the Mountain Region.
  • Earned Kingsley Top Resident Satisfaction Award 2018 & 2019

Timeline

Business Operations Manager

Spartan Investment Group
02.2020 - Current

Property Manager

Greystar Real Estate Partners LLC
02.2017 - 02.2020

Assistant Community Manager

Greystar Real Estate Partners LLC
01.2015 - 01.2017

Leasing Professional

Greystar Real Estate Partners LLC
01.2013 - 01.2015

Bachelor of Arts - Journalism

University of Arkansas

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Danika Anderson