Hi, I’m
Da'Nika Burton
Greensboro,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
years of professional experience
Work History
Prime flight
Wheelchair Agent
02.2023 - Current
Job overview
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Collaborated with ground staff to ensure seamless coordination of services for passengers requiring special assistance.
- Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
- Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
- Accurately documented each assisted passenger''s information, maintaining organized records and ensuring timely billing of services rendered.
Highly Potent Photography
Photographer / Videographer
05.2020 - Current
Job overview
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with clients through clear communication and professionalism.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
Convention Center
On-Call Banquet Server/ Bartender /Customer Service Cashier
09.2022 - 09.2023
Job overview
- Assisted in the preparation of event spaces by arranging tables, chairs, and decorations according to client specifications.
- Efficiently served meals while adhering to proper serving etiquette, enhancing the overall dining experience for guests.
- Ensured safety standards were met by following proper food handling procedures during setup and service.
- Balanced multiple responsibilities during high-volume events without compromising quality or efficiency, earning praise from supervisors and guests alike.
- Maintained cleanliness and organization throughout the banquet area, ensuring a pleasant dining experience for guests.
- Delivered outstanding customer service with attention to detail and anticipation of guests needs.
Remote
Seasonal Customer Service Representative
04.2020 - 01.2023
Job overview
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Played key role in developing customer loyalty program, which significantly improved customer engagement.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
Bagels
Shift Leader/Manager
09.2021 - 09.2022
Job overview
- Trained and mentored new employees to maximize team performance.
- Streamlined production process by organizing workspace for maximum efficiency.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
- Identified opportunities for process improvements within store operations, implementing changes that led to increased efficiency and enhanced customer experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, monitored, and maintained inventory of diverse products.
- Contributed to teamwork by assisting other staff members during peak hours.
- Adapted quickly to changes in daily operations or last-minute adjustments in response to fluctuating demand patterns.
Planet Fitness
Front Desk Receptionist
02.2019 - 03.2020
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
TENDER HEARTS
Home Health Aide (Per Diem)
10.2018 - 02.2020
Job overview
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Denny's'
Head Waitress/Hostess
01.2018 - 03.2019
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
T-Mobile
Sales Lead/Key Holder
12.2016 - 12.2018
Job overview
- Opened inventory boxes and restocked shelves.
- Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
S2G Support Services Group
Seasonal Inbound Call Center Sales Representative
10.2017 - 10.2018
Job overview
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Provided personalized solutions for each caller based on their unique needs, fostering trust and loyalty among clients.
- Retained valuable customers at risk of canceling their services by offering tailored solutions, addressing concerns with empathy, and providing incentives.
- Achieved positive outcomes on challenging calls by leveraging advanced problem-solving abilities combined with empathetic listening skills.
- Demonstrated excellent multitasking abilities by managing multiple inbound calls simultaneously while maintaining attention to detail.
- Maximized efficiency by adhering to call center protocols, schedules, and guidelines for handling calls professionally.
Christmas Tree Shops and That
Seasonal Cashier /Retail Stock Associate
11.2015 - 12.2016
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
New Bedford Health Care Center
Dietary Aide
09.2014 - 08.2015
Job overview
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
Burger King
Cashier / Cook
09.2012 - 03.2014
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Health And Style Institute Greensboro, NC
Esthetician
07.2024
Greater New Bedford Voc TechNew Bedford, MA
High School Diploma
06.2014
Skills
- Professionalism and courtesy
- Disability awareness
- Customer service
- Call center experience
- Team leadership
- Time management
- Conflict resolution
- Safety training
- Critical thinking
- Data entry
- Administrative support
- Cash handling
- Guest services
Timeline
Wheelchair Agent
Prime flight
02.2023 - Current
On-Call Banquet Server/ Bartender /Customer Service Cashier
Convention Center
09.2022 - 09.2023
Shift Leader/Manager
Bagels
09.2021 - 09.2022
Photographer / Videographer
Highly Potent Photography
05.2020 - Current
Seasonal Customer Service Representative
Remote
04.2020 - 01.2023
Front Desk Receptionist
Planet Fitness
02.2019 - 03.2020
Home Health Aide (Per Diem)
TENDER HEARTS
10.2018 - 02.2020
Head Waitress/Hostess
Denny's'
01.2018 - 03.2019
Seasonal Inbound Call Center Sales Representative
S2G Support Services Group
10.2017 - 10.2018
Sales Lead/Key Holder
T-Mobile
12.2016 - 12.2018
Seasonal Cashier /Retail Stock Associate
Christmas Tree Shops and That
11.2015 - 12.2016
Dietary Aide
New Bedford Health Care Center
09.2014 - 08.2015
Cashier / Cook
Burger King
09.2012 - 03.2014
Health And Style Institute
Esthetician
Greater New Bedford Voc Tech
High School Diploma
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