Danika Dean
Dedicated performer
Macon,GA
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Energetic Cashier with [Number] years of experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boosts sales by explaining current promotions, relating to customers and building rapport.
Motivated professional with successful background in manufacturing offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
C&D community services center LLC.
Macon, Georgia
03.2023 - Current
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Coordinated with other departments when additional support was needed during peak hours.
- Ensured compliance with all safety regulations while performing tasks.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Developed strong working relationships with team members to foster collaboration.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Prepared cash deposits and balanced store safe for opening and closing of business.
Warehouse Package Handler
FedEx
Macon, Georgia
09.2021 - 06.2023
- Unloaded incoming packages from delivery trucks and verified contents against shipping documents.
- Stacked, stored and organized products in an orderly fashion within the warehouse.
- Loaded outgoing packages onto delivery trucks according to customer orders.
- Maintained accurate inventory records of all incoming and outgoing shipments.
- Picked, packed and prepared items for shipment according to customer specifications.
- Inspected products for quality assurance before packing them into boxes or containers.
- Processed returned merchandise and ensured that it was restocked properly in designated areas.
- Reported any damaged or missing items to supervisors immediately.
- Assisted with loading and unloading heavier objects using hand-trucks or pallet jacks.
- Sealed boxes securely with tape for safe transport of goods to customers.
- Calculated weight, volume and cost of each package prior to delivery.
- Followed safety protocols when handling hazardous materials such as chemicals or inflammable liquids.
- Ensured compliance with company policies regarding safety, security and cleanliness of the warehouse premises.
- Utilized scanning equipment to track movement of items throughout the facility.
- Cleaned up spills promptly using appropriate cleaning supplies.
- Performed daily maintenance checks on all equipment used in the warehouse.
- Provided training for new employees on proper use of machines, tools and other resources.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Examined and inspected containers, materials and products to meet packing specifications.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Cashier
Wendy's old fashion Hamburgers
Macon, GA
10.2019 - 04.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
Security Officer
Atlanta Security firm / Kroger's
Macon, GA
03.2016 - 09.2016
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Investigated all reported incidents of theft or vandalism on premises.
- Responded to alarms and conducted investigations as required.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Investigated reported incidents to protect company assets.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Monitored security cameras to identify and respond to suspicious activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Education
Bachelor of Science - Computer Science
Northeast High School
Macon, GA05-2021
Some College (No Degree) - Cosmetology
Central Georgia Technical College
Macon, GASkills
- Customer Inquiries
- Cash Control Guidelines
- Checkout Oversight
- Audit Procedures
- Inventory Processes
- Customer Needs Assessment
- Cashier Team Oversight
- Inventory Management
- Merchandise Loading And Unloading
- Cash Handling And Security
- Customer Assistance
- Cashier Team Support
- Cash Register Operations
- Cashier Training
- Opening And Closing Procedures
- Deposit And Withdrawal Processing
- Inventory Tracking
- Product Scanning
- Merchandise Bagging
- Cleaning And Sanitizing
- Cleaning Procedures
- Store Cleaning
- Surface Cleaning
- Cash Register Reconciliation
- Register Balancing
- Safety Rules
- Regulatory Compliance
- Security Procedures
- Controls Oversight
- Merchandise Stocking
- Shelf Stocking
- Ordering And Stocking
- Bagging Assistance
- Supply Restocking
- Restocking Coordination
- Teamwork And Collaboration
- Customer Service
- Staff Training
- Workflow Optimization
- Customer Service And Assistance
- Customer Satisfaction
- Customer Service Excellence
- Stock Replenishment
- Merchandise Restocking
- Financial Product Sales
- Employee Engagement And Motivation
- Cash Control Accuracy
- Cash Register Operation
Timeline
Cashier Team Lead
C&D community services center LLC.
03.2023 - Current
Warehouse Package Handler
FedEx
09.2021 - 06.2023
Cashier
Wendy's old fashion Hamburgers
10.2019 - 04.2020
Security Officer
Atlanta Security firm / Kroger's
03.2016 - 09.2016
Bachelor of Science - Computer Science
Northeast High School
Some College (No Degree) - Cosmetology
Central Georgia Technical College
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