Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Danika Dunnaway

Southfield

Summary

Dedicated professional with extensive experience in customer service and cash handling, consistently ensuring transaction accuracy and a seamless checkout experience. Proven ability to mentor and train team members, enhancing productivity and collaboration within diverse teams. Recognized for maintaining a clean and organized work environment, positively impacting customer satisfaction. Committed to delivering results through effective communication and problem-solving skills, contributing significant value to any retail setting.

Overview

13
13
years of professional experience

Work History

Scheduler

Dedicated Senior Medical Center
Southfield
12.2018 - 07.2025
  • Coordinated scheduling for pharmacy staff and services to optimize workflow.
  • Collaborated with team members to address scheduling conflicts and staffing needs.
  • Communicated with customers regarding prescription pick-up times and service availability.
  • Updated schedules based on changes in demand or employee availability promptly.
  • Scheduled and confirmed appointments.

Team Lead

CVS Pharmacy
Oak Park
01.2018 - 11.2024
  • Mentored and trained team members, resulting in improved skills and productivity across the unit.
  • Developed and implemented strategies to enhance team performance and achieve operational goals.
  • Led a team of diverse professionals, fostering collaboration and driving projects to successful completion.
  • Managed daily cash transactions and ensured accurate balancing of cash drawers.
  • Implemented cash handling procedures to enhance security and minimize discrepancies.
  • Collaborated with team members to streamline cash processing and improve service efficiency.
  • Trained new staff on cash handling protocols and customer service best practices.
  • Resolved customer inquiries and discrepancies regarding cash transactions promptly and professionally.
  • Maintained a clean and organized cash handling area to promote a professional environment.
  • Supported inventory management by accurately recording cash transactions related to product sales.

Cashier

Target
Southfield
09.2012 - 01.2015
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Processed transactions accurately and efficiently using point-of-sale systems, ensuring a seamless checkout experience.
  • Maintained a clean and organized workspace, contributing to a positive shopping environment for customers.
  • Handled cash and credit transactions, balancing the cash register at the end of each shift to ensure accuracy.
  • Collaborated with team members to promote sales and achieve store targets, enhancing overall team performance.

Education

High School Diploma -

Southfield High School
Southfield, United States
01.2012

Skills

  • Organizational Skills Expert
  • Communication Expert
  • Sales Promotion Expert
  • Problem Solving Expert
  • Training and Mentoring Expert
  • Cash Register Balancing Expert
  • Team Collaboration Expert
  • Transaction Accuracy Expert
  • Cash Handling Expert
  • Customer Service Expert
  • Schedule management
  • Staff coordination
  • Appointment scheduling
  • Workflow optimization
  • Team leadership

References

References available upon request.

Timeline

Scheduler

Dedicated Senior Medical Center
12.2018 - 07.2025

Team Lead

CVS Pharmacy
01.2018 - 11.2024

Cashier

Target
09.2012 - 01.2015

High School Diploma -

Southfield High School

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