Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danika Estep

AKRON

Summary

Dedicated and self-motivated Residential/Commercial Cleaner with a proven track record of enhancing client satisfaction through tailored cleaning services. Known for reliability and strong housekeeping skills, I consistently exceed expectations while maintaining a professional image. Developed customized cleaning plans that improved efficiency and organization, ensuring a pristine environment for clients.

Overview

22
22
years of professional experience

Work History

Residential/Commercial Cleaner

Self Employed
01.2016 - Current


  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
  • Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
  • Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
  • Created customized cleaning plans based on client preferences, ensuring tailored services that met specific requirements.
  • Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
  • Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
  • Offered flexible scheduling options to accommodate client availability, demonstrating adaptability and commitment to customer satisfaction.
  • Streamlined cleaning processes for increased efficiency and customer satisfaction by utilizing effective time management strategies.
  • Handled delicate items with care during the cleaning process thus minimizing breakage and damage.
  • Prioritized tasks based on client preferences, ensuring the most important areas of the home were attended to first.
  • Restored order and organization in living spaces through systematic decluttering and organizational methods.

Assistant Store Manager

Sprint Wireless
01.2004 - 01.2015
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Timken/McKinley High School
Canton, OH
05-2003

Skills

  • Strong work ethic
  • Self-motivation and initiative
  • Housekeeping skills
  • Reliability and punctuality

Timeline

Residential/Commercial Cleaner

Self Employed
01.2016 - Current

Assistant Store Manager

Sprint Wireless
01.2004 - 01.2015

Timken/McKinley High School

Similar Profiles

CREATE PROFILE